Customer Support Manager

Customer Support Manager

Full-Time No working from home possible
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About the role


As Sales Manager at Railor, you’ll be the first dedicated sales hire, which means you’re not stepping into a playbook, you’re writing one. You’ll own new business end-to-end: identifying the right prospects, running the conversations, and closing deals with mid-market companies that need real financial infrastructure to operate globally.


Responsibilities



  • Own the full sales cycle – from first outreach to signed contract

  • Identify and qualify new business opportunities across target verticals (e-commerce, fintechs, iGaming, Professional Services, etc)

  • Build and manage a pipeline of mid-market and enterprise prospects

  • Run discovery calls and product demos tailored to each prospect’s use case

  • Collaborate with the Account Management team to ensure a smooth handoff and strong client onboarding

  • Work closely with Marketing to align on messaging, ICP, and lead generation campaigns

  • Represent Railor at industry events, conferences, and networking opportunities

  • Maintain accurate CRM records and report on pipeline health, forecasts, and conversion metrics


Requirements



  • 3+ years in B2B sales, preferably in fintech, payments, banking, or EMI/PSP environments

  • Proven track record of hitting and exceeding revenue targets

  • Strong understanding of payment infrastructure – IBANs, FX, or card programmes

  • Consultative selling skills – able to map complex financial products to real business problems

  • Comfortable working independently and building process from the ground up

  • Excellent communication skills, written and verbal


Nice to Have



  • Experience selling to founders and financial executives

  • Familiarity with KYB/KYC compliance processes and how they affect sales cycles

  • Network in e-commerce, fintech or iGaming

  • Background in early-stage or high-growth fintech environments


You’ll Fit In If You



  • Pick up the phone without being asked

  • Know the difference between a feature and a business outcome – and sell the outcome

  • Move fast without waiting for a perfect playbook


What We Offer



  • Ownership from day one. You’ll build the sales function, not inherit a script.

  • Deep domain expertise around you. A team that knows B2B finance inside out – and closes with it.

  • Competitive base + uncapped commission. Early stage means real upside.

  • Grow with the company. The ceiling here is high.

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Contact Details:

Railor Recruitment Team