Sales Assistant Manager

Job Details

Description

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a diverse, talented team from around the world. As we expand internationally, we strive to maintain our vibrant culture and alignment. Success in global movements requires teamwork, and we encourage every employee to identify opportunities within the organization.

Our team shares a passion for travel, inspiring us to promote exploration and discovery among our customers. We foster an environment where you can be yourself and enjoy your work daily. We value having a great time at work, not just outside of it.

Job Purpose

We seek an experienced and motivated leader to oversee our Railbookers Account Executive teams. This hands-on inside sales role involves supporting the Inside Sales management team, coaching and developing Account Executives, and ensuring sales targets are met through training, pipeline management, and collaboration with other departments to uphold high customer care standards. The ideal candidate has a proven sales record and a talent for coaching others to success.

Duties and Responsibilities

• Manage a team of Account Executives.
• Provide strategic direction and coaching, including reviewing metrics and performance to meet sales goals and KPIs.
• Deliver remote side-by-side coaching, monitoring calls and sales skills for improvement.
• Assist on calls to close sales and support team members as needed.
• Conduct outbound calls (agent bookings, Top Travel Agents, open quotes, etc.)
• Monitor call queues, inbound calls, and manage abandonment rates.
• Ensure maximum productivity by managing agent activity and motivating the team.
• Communicate regularly with agents to encourage and motivate.
• Lead weekly sales training sessions when required.
• Conduct one-on-one and team sessions with Account Executives.
• Lead new hire training sessions as needed.
• Collaborate with the training department to enhance employee development.
• Propose contests, awards, and themes to boost agent loyalty and focus.
• Handle escalated customer care cases.
• Address system and build errors to ensure smooth team operations.
• Perform other duties as assigned.

Qualifications

• Strong phone presence with experience handling numerous calls daily.
• Excellent written and verbal communication skills, capable of engaging at all organizational levels and with external contacts like TAs.
• Proficiency in Microsoft Outlook, Word, Excel, or similar tools.
• Previous experience in training and coaching sales agents is preferred.
• Deep understanding of the sales process.
• Energetic, positive, team-oriented attitude with a competitive drive.

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