Rail Delivery Group in London is seeking a CRM Consultant to shape and evolve our CRM programme, driving customer engagement and commercial value across channels and touchpoints. You will lead strategic recommendations to optimise journeys, segmentation and consent management, delivering measurable improvements in retention and conversion.
Working with stakeholders across the business, you will develop the future CRM operating model, governance, processes and responsibilities, and define a
#J-18808-Ljbffr
Senior CRM Strategy & Transformation Lead employer: Rail Delivery Group
At Rail Delivery Group, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a strategic HR Partner, you will have the opportunity to lead impactful people initiatives within the dynamic rail industry, while benefiting from professional growth opportunities and a commitment to employee well-being. Located in the heart of the UK railway sector, our organisation offers a unique chance to shape the future of rail transport, making your work both meaningful and rewarding.
