At a Glance
- Tasks: Provide top-notch EUC and network support while troubleshooting and resolving technical issues.
- Company: Join a leading tech firm focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, and opportunities for remote work.
- Other info: Great career growth potential in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: Experience in EUC/Desktop Engineering and strong troubleshooting skills required.
The predicted salary is between 40000 - 55000 € per year.
This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.
There are 2 openings available, with work locations in the East and West regions of Singapore.
Key Responsibilities- End User Computing (EUC) & Technical Support
- Provide Level 2/3 technical support, including handling critical and emergency incidents.
- Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.
- Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.
- Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.
- Conduct user onboarding and basic system training when required.
- Infrastructure & Networking Support
- Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.
- Assist in configuration and maintenance of network devices (switches, routers, access points).
- Monitor system and network performance, ensuring high availability and reliability.
- Work with vendors and internal teams for escalation and resolution of infrastructure issues.
- Service Delivery & Operations Management
- Perform Move, Add, Change (MAC) activities for IT systems and users.
- Manage incident, problem, and change processes, including root cause analysis and preventive actions.
- Support release and patch management to maintain system security and compliance.
- Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.
- IT Asset & Lifecycle Management
- Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.
- Handle warranty claims, break-fix coordination, and hardware/software replacements.
- Maintain asset inventory and configuration records (SACM).
- Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.
- Monitoring, Backup & Data Management
- Monitor IT systems, networks, and services, responding to alerts proactively.
- Manage data backup, archival, and restoration processes to ensure data integrity and availability.
- Governance, Documentation & Continuous Improvement
- Develop and maintain technical documentation, SOPs, and procedural guides.
- Support IT policy implementation and ensure compliance with internal standards.
- Participate in technology planning, assessment, and improvement initiatives.
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.
- Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.
- Hands-on experience with Intune or endpoint management tools.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).
- Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Experience with backup solutions, monitoring tools, and asset management systems is preferred.
- Strong troubleshooting, communication, and documentation skills.
- Microsoft (MD-102, Azure)
- CompTIA Network+ / Security+
- CCNA or equivalent
IT EUC Engineer (L2/L3 – EUC & Network Support) in London employer: Rah Tech Pte Ltd
Join a dynamic and innovative team as an IT EUC Engineer in Singapore, where we prioritise employee growth and development within a collaborative work culture. Our commitment to excellence is reflected in our comprehensive benefits package, including ongoing training opportunities and a supportive environment that encourages professional advancement. With locations in both the East and West regions of Singapore, we offer a unique chance to thrive in a vibrant city while contributing to cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT EUC Engineer (L2/L3 – EUC & Network Support) in London
✨Tip Number 1
Network your way in! Connect with professionals in the IT field on platforms like LinkedIn. Join relevant groups and participate in discussions to get noticed. We can’t stress enough how a personal connection can sometimes open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews! Research common interview questions for EUC and network support roles. Practice your responses, especially around troubleshooting scenarios and service delivery. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Showcase your hands-on experience! If you've worked with tools like Intune or have managed network devices, be ready to discuss specific examples. We love hearing about real-world applications of your skills, so make sure to highlight those during conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates who are eager to join our team and make an impact in the IT space.
We think you need these skills to ace IT EUC Engineer (L2/L3 – EUC & Network Support) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT EUC Engineer role. Highlight your experience with end-user computing, network troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention specific experiences that relate to our key responsibilities.
Show Off Your Technical Skills:When filling out your application, be sure to showcase your technical skills, especially with tools like Intune, Microsoft 365, and your networking knowledge. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rah Tech Pte Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Microsoft 365. Be ready to discuss your hands-on experience with Intune or any endpoint management tools you've used. The interviewer will likely want to hear about specific scenarios where you've tackled technical challenges.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've handled critical incidents or escalations in the past. Think about a time when you performed root cause analysis and what steps you took to resolve the issue. This will demonstrate your ability to think on your feet and manage high-pressure situations.
✨Familiarise Yourself with Networking Basics
Since this role involves network troubleshooting, make sure you're comfortable discussing networking fundamentals like TCP/IP, DNS, and DHCP. You might be asked to explain how you would approach a connectivity issue, so having a clear understanding of these concepts will give you an edge.
✨Prepare Questions About Service Delivery
Think of insightful questions related to service delivery and operations management. Ask about their current processes for incident and change management, or how they ensure compliance with SLAs. This shows your interest in the role and helps you gauge if the company’s practices align with your expectations.
