At a Glance
- Tasks: Provide top-notch EUC and network support while troubleshooting and resolving issues.
- Company: Join a leading tech firm focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Exciting career path with opportunities for continuous learning and improvement.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: Experience in EUC/Desktop Engineering and strong troubleshooting skills required.
The predicted salary is between 40000 - 55000 € per year.
This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery. There are 2 openings available, with work locations in the East and West regions of Singapore.
Key Responsibilities
- End User Computing (EUC) & Technical Support
- Provide Level 2/3 technical support, including handling critical and emergency incidents.
- Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.
- Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.
- Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.
- Conduct user onboarding and basic system training when required.
- Infrastructure & Networking Support
- Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.
- Assist in configuration and maintenance of network devices (switches, routers, access points).
- Monitor system and network performance, ensuring high availability and reliability.
- Work with vendors and internal teams for escalation and resolution of infrastructure issues.
- Service Delivery & Operations Management
- Perform Move, Add, Change (MAC) activities for IT systems and users.
- Manage incident, problem, and change processes, including root cause analysis and preventive actions.
- Support release and patch management to maintain system security and compliance.
- Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.
- IT Asset & Lifecycle Management
- Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.
- Handle warranty claims, break-fix coordination, and hardware/software replacements.
- Maintain asset inventory and configuration records (SACM).
- Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.
- Monitoring, Backup & Data Management
- Monitor IT systems, networks, and services, responding to alerts proactively.
- Manage data backup, archival, and restoration processes to ensure data integrity and availability.
- Governance, Documentation & Continuous Improvement
- Develop and maintain technical documentation, SOPs, and procedural guides.
- Support IT policy implementation and ensure compliance with internal standards.
- Participate in technology planning, assessment, and improvement initiatives.
Requirements
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.
- Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.
- Hands‑on experience with Intune or endpoint management tools.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).
- Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Experience with backup solutions, monitoring tools, and asset management systems is preferred.
- Strong troubleshooting, communication, and documentation skills.
Preferred Certifications
- Microsoft (MD-102, Azure)
- CompTIA Network+ / Security+
- CCNA or equivalent
IT EUC Engineer (L2/L3 – EUC & Network Support) employer: Rah Tech Pte Ltd
Join a dynamic and innovative team as an IT EUC Engineer in Singapore, where we prioritise employee growth and development within a collaborative work culture. Our commitment to excellence is reflected in our comprehensive benefits package, including ongoing training opportunities and a supportive environment that encourages professional advancement. With locations in both the East and West regions of Singapore, we offer a unique chance to thrive in a vibrant city while contributing to cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT EUC Engineer (L2/L3 – EUC & Network Support)
✨Tip Number 1
Network your way in! Reach out to current employees on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your expertise in EUC and network support.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common L2/L3 scenarios and be ready to discuss how you’d handle them. This shows you’re not just book-smart but also practical.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace IT EUC Engineer (L2/L3 – EUC & Network Support)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT EUC Engineer role. Highlight your experience with end-user computing, network troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention specific experiences that relate to our key responsibilities.
Show Off Your Technical Skills:When filling out your application, be sure to showcase your technical skills, especially with tools like Intune, Microsoft 365, and networking fundamentals. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rah Tech Pte Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Microsoft 365. Be ready to discuss your hands-on experience with Intune or similar tools, as well as your understanding of networking fundamentals like TCP/IP and DNS.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've handled critical incidents in the past. Think about a time when you performed root cause analysis or resolved a tricky network issue, and be ready to explain your thought process.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and how they impact service delivery. Be prepared to discuss how you've ensured adherence to SLAs in previous roles and what steps you take to maintain service quality standards.
✨Bring Documentation Samples
Since documentation is key in this role, consider bringing samples of technical documents or SOPs you've created. This will demonstrate your attention to detail and your commitment to governance and continuous improvement.
