At a Glance
- Tasks: Lead store operations to ensure a seamless customer experience and maintain high standards.
- Company: Join a trendy brand known for its commitment to quality and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Be a key player in creating an exceptional shopping experience and driving brand success.
- Qualifications: 2-4 years of retail experience and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Overview The Operations Supervisor role is essential to the functionality and efficiency of the store.
Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience.
This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.
Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business.
- Core Competencies Personal and Interpersonal Skills
- Authentic
- Compassion and Understanding Others
- Composure
- Customer Focus
- Ethics and Values
- Integrity and Trust
- Interpersonal Savvy
- Listening
- Motivating Others
- Peer Relationships
- Relationship with Mentor/Manager
- Self-Knowledge Strategic Skills
- Business Acumen
- Decision Quality
- Functional/Technical Skills
- Solution Oriented Operating Skills
- Delegation
- Planning
- Process Management
- Time Management Energy and Drive
- Drive for Results Key Roles and Responsibilities
- Maintain Operational Excellence
- Policy and Procedure (P & P) o Ensure store adherence to company P & P o Maintain a high level of knowledge and understanding of all P & P • Inventory Management o Supervise the receiving/transfer/rtv processes o Ensure maximization of storage and capacity in all product/supply categories o Partner with store management team to facilitate the bi-annual inventory take process o Execute corporately directed cycle counts o Actively manage inventory discrepancies o Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales) • Maintenance o Ensure all company assets are well represented and are maintained in accordance with brand standards o Ensure timely and consistent communication and follow up for all store maintenance issues • Communications o Responsible for disseminating corporate communication to the store team o Communicate operational initiatives and procedures to store team • IT Systems o Serve as store expert in core operational systems o Educate store staff on POS and core operational systems o Troubleshoot technology issues in partnership with corporate IT team.
- Leadership
- Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status
- Lead store team to flawlessly execute company operations
- Model behavior which exhibits rag and bone’s core values
- Appropriately manage conflict
- Provide training and direction to direct reports, peers, and management Customer/Brand Experience
- Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
- Support a best in class level of customer service through extensive product knowledge and operational ownership
- Partner with store management to resolve customer service issues
- Manage customer repairs, dry-cleaning, and alterations programs
- Maintain a one company/one experience perspective in all customer service interactions
- Understand and exemplify the rag and bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody and strong sense of fashion
- Maintain a one company/one experience perspective in all customer service interactions Personal Excellence
- Consistently act within the core values of rag and bone
- Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
- Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
- Identify opportunities to support the team in delivering best in class customer service
- Ability to receive feedback from management and peers Experience
- 2-4 years of retail experience in an operations or management role.
- • Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
- • Availability to work per the needs of the business.
- Powered by Jazz HR
Operations Supervisor in London employer: Rag & Bone
As an Operations Supervisor at rag & bone, you will thrive in a dynamic and supportive work environment that prioritises operational excellence and customer satisfaction. Our culture fosters personal growth and collaboration, offering opportunities for professional development while ensuring a fun and productive atmosphere. Located in a vibrant area, we provide flexible scheduling to accommodate your needs, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rag & Bone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rag & Bone!
We think you need these skills to ace Operations Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rag & Bone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rag & Bone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rag & Bone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rag & Bone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
