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- Tasks: Oversee global operational support for Wholesale, managing orders from entry to invoicing.
- Company: rag & bone is a New York-based brand committed to authenticity and timeless design since 2002.
- Benefits: Enjoy paid time off, clothing allowance, generous discounts, wellness benefits, and medical coverage.
- Why this job: Join a dynamic team that values innovation, inclusivity, and quality in a fast-paced environment.
- Qualifications: Bachelor's degree preferred; strong communication, analytical skills, and proficiency in Excel required.
- Other info: This role is based in London and offers a chance to impact the Wholesale business directly.
The predicted salary is between 28800 - 48000 £ per year.
About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Job Summary
Based in our London corporate office, the Wholesale Customer Service Analyst oversees the global operational support to the Wholesale business of rag and bone. The candidate will ensure flow of information starting with order entry to invoicing. The Customer Service Team oversees priorities, order management, invoicing, return authorizations, as well as, meeting financial forecasts. This individual will serve as a liaison amongst communications with Logistics, Sales, external Buying offices, Finance and Third-Party Logistics Distribution Center directly reporting to the Director of Customer Service, Wholesale.
Responsibilities
- Monitor and compile all necessary information outlining the lifespan of an order from initial order upload to invoicing for rag and bone Wholesale Sales teams and Retail partners
- Partner with the Wholesale Sales teams to optimize the flow of the Wholesale business strategy by region
- Liaise between Wholesale Sales teams and Logistics to monitor supply dates identifying any delays or risk in order fulfillment
- Compile and communicate all necessary information needed to upload EDI orders with Wholesale Retail partners, regarding seasonal buys, pricing, delivery, and resolution of discrepancies
- Maintain strong partnerships with major and specialty retailers globally
- Validate EDI transmissions vs. booked orders
- Analyze potential shortfall and shift in fulfillment from our various 3PLs
- Update shipping reports according to templates defined by Sales team
- Ensure deliveries are met within the designated shipping window provided by Sales team
- Manage order release according to delivery windows, thresholds, and prioritization levels
- Support Third Party Logistics Distribution Centers and monitor service level agreements for Wholesale shipments
- Manage Wholesale Return Authorizations
- Maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines
- Communicate and coordinate with internal departments to meet customer expectations
- Partner with Accounts Receivable to manage, mitigate, and investigate chargeback claims
- Adhere to precision, quality, and timing standards to ensure the best-in-class service
- Detail oriented with strong ability to multitask
- Excellent communication skills, written and verbal
- Thrive in a fast-paced environment
- Strong analytical and problem-solving skills
- Knowledge in Microsoft D365 and NuOrder a plus
- EDI Order Management
- High level of professionalism
Requirements
- Bachelor’s degree preferred
- Strong computer skills
- Detail oriented with strong ability to multitask
- Excellent communication skills, written and verbal
- Thrive in a fast-paced environment
- Strong analytical and problem-solving skills
- Intermediate Excel skills
- Knowledge in Microsoft D365 and NuOrder a plus
- EDI Order Management
- High level of professionalism
Rules we live by
- Be a Good Human – Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear – Innovate, solve problems
- Own Every Decision – Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Sh*t Happen – Be disciplined, be competitive
Benefits
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
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Analyst, Customer Service employer: Rag & Bone
Contact Detail:
Rag & Bone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Customer Service
✨Tip Number 1
Familiarise yourself with rag & bone's brand values and history. Understanding their commitment to authenticity and quality will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Brush up on your analytical skills, especially in relation to order management and EDI systems. Being able to discuss specific examples of how you've used these skills in past roles can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of rag & bone on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities. Think of scenarios where you've successfully navigated challenges in customer service or logistics, as this role requires strong analytical and problem-solving skills.
We think you need these skills to ace Analyst, Customer Service
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand rag & bone's values and culture. Highlight how your personal values align with their commitment to authenticity, diversity, and quality in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are most relevant to the Analyst, Customer Service role. Emphasise your analytical skills, attention to detail, and any experience you have in customer service or order management.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background makes you a great fit. Use specific examples from your past experiences that demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Rag & Bone
✨Understand the Company Culture
Before your interview, take some time to research rag & bone's values and culture. They emphasise authenticity, diversity, and quality, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Analytical Skills
As an Analyst in Customer Service, you'll need strong analytical skills. Be ready to provide examples of how you've used data to solve problems or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to manage order fulfilment issues or liaise between teams, and explain how you handled them.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully collaborated with different departments in the past.