At a Glance
- Tasks: Lead store operations to ensure a seamless customer experience and maintain high standards.
- Company: Join a trendy brand known for its commitment to quality and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a fun, professional atmosphere with plenty of room for career advancement.
- Why this job: Be part of a dynamic team that values creativity and operational excellence.
- Qualifications: 2-4 years of retail experience and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Overview
The Operations Supervisor role is essential to the functionality and efficiency of the store.
Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience.
This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.
Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business.
- Core Competencies
- Personal and Interpersonal Skills
- Authentic
- Compassion and Understanding Others
- Composure
- Customer Focus
- Ethics and Values
- Integrity and Trust
- Interpersonal Savvy
- Listening
- Motivating Others
- Peer Relationships
- Relationship with Mentor/Manager
- Self-Knowledge
- Strategic Skills
- Business Acumen
- Decision Quality
- Functional/Technical Skills
- Solution Oriented Operating Skills
- Delegation
- Planning
- Process Management
- Time Management Energy and Drive
- Drive for Results
- Key Roles and Responsibilities
- Maintain Operational Excellence
- Policy and Procedure (P & P)
- Ensure store adherence to company P & P
- Maintain a high level of knowledge and understanding of all P & P
- Inventory Management
- Supervise the receiving/transfer/rtv processes
- Ensure maximization of storage and capacity in all product/supply categories
- Partner with store management team to facilitate the bi-annual inventory take process
- Execute corporately directed cycle counts
- Actively manage inventory discrepancies
- Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales)
- Maintenance
- Ensure all company assets are well represented and are maintained in accordance with brand standards
- Ensure timely and consistent communication and follow up for all store maintenance issues
- Communications
- Responsible for disseminating corporate communication to the store team
- Communicate operational initiatives and procedures to store team
- IT Systems
- Serve as store expert in core operational systems
- Educate store staff on POS and core operational systems
- Troubleshoot technology issues in partnership with corporate IT team.
- Leadership
- Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status
- Lead store team to flawlessly execute company operations
- Model behavior which exhibits rag and bone’s core values
- Appropriately manage conflict
- Provide training and direction to direct reports, peers, and management
- Customer/Brand Experience
- Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
- Support a best in class level of customer service through extensive product knowledge and operational ownership
- Partner with store management to resolve customer service issues
- Manage customer repairs, dry-cleaning, and alterations programs
- Maintain a one company/one experience perspective in all customer service interactions
- Understand and exemplify the rag and bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody and strong sense of fashion
- Maintain a one company/one experience perspective in all customer service interactions
- Personal Excellence
- Consistently act within the core values of rag and bone
- Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
- Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
- Identify opportunities to support the team in delivering best in class customer service
- Ability to receive feedback from management and peers
Experience
- 2-4 years of retail experience in an operations or management role.
- Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
- Availability to work per the needs of the business.
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Operations Supervisor employer: rag & bone, Inc.
As an Operations Supervisor at rag & bone, you will thrive in a dynamic and supportive work environment that prioritises operational excellence and customer satisfaction. Our company fosters a culture of collaboration and innovation, offering ample opportunities for personal and professional growth while ensuring a flexible schedule that accommodates your needs. Join us in a vibrant location where your contributions will be valued, and you can make a meaningful impact on both the team and our customers.
