Enterprise Account Manager | SaaS Logistics

We are Raft, an AI-driven start-up that automates operations for freight forwarding, a critical part of the global supply chain. We are transforming this $200B industry's heavily manual processes from the ground up. Our customers include several of the world's top 10 freight forwarders, and many more. We recently raised $15m from Bessemer Venture Partners, Episode 1, and Dynamo. We have ambitious expansion plans and are looking for future Rafters who are excited by rapid company growth, want to navigate challenging problems, and are eager to embrace responsibility.

As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies. You will act as the primary point of contact for your clients, working closely with cross-functional teams to deliver solutions that meet their needs. This role requires a deep understanding of the client's business, excellent communication and negotiation skills, and the ability to identify opportunities for upselling and cross-selling.

Day to Day you will:

• Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor.
• Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts.
• Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth.
• Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals.
• Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions.
• Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly.
• Collaborate internally to deliver a seamless and supportive customer journey.
• Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements.
• Proactively address and resolve all client concerns, delivering creative solutions for evolving needs.
• Track and report on key account metrics, providing clear insights into account health and future growth.

We specifically want someone who has:

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• Demonstrable experience in account management, sales, or customer success, with enterprise clients.
• Proven track record of managing and growing key accounts.
• Experience working with CRM systems (e.g., Salesforce, HubSpot).
• Strong communication, negotiation, and interpersonal skills.
• Ability to build relationships with stakeholders at all levels, including C-suite executives.
• Strong analytical and problem-solving abilities.
• Experience with SaaS or Enterprise software in the Logistics industry.
• Experience with contract negotiations and renewals for enterprise clients.
• Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms.

Apply because you want to:

• Have the opportunity to work in the international logistics industry that drives the global economy.
• Work with stakeholders on a global level across different industries and collaborate with best in class companies who are on the front line of innovation.
• Join a forward-thinking, product-centric organization that integrates artificial intelligence into a holistic logistics workflow solution.
• Work in a tech, fast-paced and challenging environment that provides numerous opportunities for professional and personal growth.
• Work in a multicultural environment.