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- Tasks: Assist customers with parts selection and ensure efficient order processing.
- Company: Join a leading automotive service team in Leamington.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: 1+ years experience as a Parts Advisor and strong communication skills.
- Other info: Opportunity for growth and learning in the automotive industry.
The predicted salary is between 24000 - 36000 £ per year.
Reports To: Parts Manager
Job Summary: The Parts Advisor, under the direction of the Parts Manager, will primarily be responsible for providing parts related advice to both internal and external customers, ordering parts, handling incoming calls/e-mails and coordinating parts deliveries.
Job Duties:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information as well as gathering customer information for proper follow up and asking for the sale.
- Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Responsible for tracking lost sales in the DMS.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Ensure manufacturer parts call in list is reconciled weekly.
- Defective parts beyond manufacturer threshold are discarded.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Completing parts estimates in Xtime in an efficient and timely manner.
- Complete prior day preparation process daily for all next day appointments.
- Ensures that all charge sales are signed by the customer and documented in pickup log sheet.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps entire parts department area clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Other tasks as assigned.
Expectations:
- Maintains a professional appearance.
- Conduct yourself in a professional manner at all times.
- Maintain a safe work environment.
- Adhere to all company policies and procedures.
- Ensure an exceptional customer experience.
- Maintain a positive and cheerful disposition even in times of conflict.
Job Requirements:
- Minimum of 1 year of experience in Parts Advisor role.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office/Excel and computer applications.
Parts Advisor – Leamington GM in Royal Leamington Spa employer: Rafih Auto Group
Contact Detail:
Rafih Auto Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor – Leamington GM in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research Leamington GM and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable answering questions and providing advice on parts. The more confident you are, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the job and might even lead to a referral. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to follow up after applying; a quick email expressing your enthusiasm can set you apart from the crowd. We love seeing candidates who take initiative!
We think you need these skills to ace Parts Advisor – Leamington GM in Royal Leamington Spa
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, highlight any experience you have in customer service. We want to see how you can provide that friendly and professional advice to our customers, just like the Parts Advisor role requires.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. Mention any relevant experience with parts ordering or handling customer inquiries, as this will show us you're a great fit for the job.
Keep It Professional Yet Friendly: Your written application should reflect the cheerful disposition we value at StudySmarter. Use a friendly tone while maintaining professionalism, as this is key to creating a positive impression.
Apply Through Our Website: Make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Rafih Auto Group
✨Know Your Parts
Familiarise yourself with the parts and products relevant to the role. Research common parts used in the automotive industry and be ready to discuss how you would assist customers in selecting the right ones. This shows your enthusiasm and readiness to contribute.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice answering common customer queries. Role-play scenarios where you provide advice or handle complaints. This will help you demonstrate your communication skills and ability to maintain a professional demeanor under pressure.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage inventory and track orders. Share specific examples from your past experience that highlight your attention to detail and organisational abilities. This is crucial for ensuring that all parts are correctly ordered and delivered on time.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s parts department and its operations. Inquire about their approach to customer service or how they handle out-of-stock situations. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.