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- Tasks: Manage online customer interactions and ensure seamless digital sales processes.
- Company: Join the prestigious Jaguar Land Rover team in London.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Exciting opportunities for growth in a fast-paced automotive industry.
- Why this job: Be part of an innovative team transforming the digital retail experience.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reports To: Management
Job Summary: The Digital Retail Sales Advisor, under the direction of management, will manage online customer interactions, ensure seamless digital processes, and contribute to overall sales performance by handling lead overflow and monitoring critical sales data.
Job Duties:
- Digital Lead Management: Manage and oversee 180+ day buckets and overflow from Digital Salespeople. Address lead overflow of 150+ leads (2 Digital Salespeople) or 225+ leads (3 Digital Salespeople), ensuring prompt and professional follow-up. Direct any appointments from leads taken to Non-Digital Salespeople as per standard procedure.
- Call Monitoring and Logging: Listen to all phone bucket recordings to ensure calls are appropriately logged and categorized. Identify discrepancies and ensure accurate documentation of all customer interactions.
- BDC Reporting: Responsible for generating and maintaining all Digital BDC reports, providing insights and recommendations to improve performance. Track and report lead conversion rates, appointment show rates, and overall digital engagement.
- Customer Engagement: Respond to online inquiries and provide exceptional customer service throughout the digital retail process. Guide customers through online vehicle selection, financing options, and trade-in evaluations.
- Collaboration and Support: Work closely with Sales Managers to align digital processes with overall dealership goals.
Expectations:
- Wears proper professional attire as per Company Dress Code Policy.
- Achieves monthly and annual goals and objectives for sales and gross.
- Participates in all manufacturer and dealership-initiated training.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect new and pre-owned vehicle sales.
- Adheres to work schedules as defined by dealership management and ensures full attendance at work.
- Reads, understands and follows all dealership policies and procedures.
- Keeps self informed about incoming inventory, current advertising efforts, including special sales.
- Attends meetings as required.
Job Requirements:
- Demonstrated knowledge of Sales Dealership processes and best practices.
- Demonstrated and proven Business Acumen in keeping with dealership strategy.
- Strong interpersonal skills, ability to communicate and manage well at all levels of the Organization.
- Demonstrated ability to cultivate relationships.
- High level of integrity and dependability with a strong sense of urgency and results.
- Proficiency in Microsoft Office/Excel and computer applications.
- OMVIC License.
Digital Sales Consultant – Jaguar Land Rover London employer: Rafih Auto Group
Contact Detail:
Rafih Auto Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Consultant – Jaguar Land Rover London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Jaguar Land Rover or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the latest trends in digital sales and customer engagement. Show us you know your stuff by discussing how you can enhance their online processes and improve lead management.
✨Tip Number 3
Practice your pitch! Role-play common interview questions with a friend or in front of the mirror. Make sure you can confidently explain how your skills align with the Digital Sales Consultant role and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Jaguar Land Rover.
We think you need these skills to ace Digital Sales Consultant – Jaguar Land Rover London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Sales Consultant role. Highlight your knowledge of sales processes and any relevant experience in digital customer engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our goals at StudySmarter. Keep it concise but impactful!
Showcase Your Interpersonal Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills. Share examples of how you've successfully managed customer relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Rafih Auto Group
✨Know Your Digital Sales Inside Out
Make sure you understand the digital sales process thoroughly. Familiarise yourself with how online customer interactions work, and be ready to discuss how you would manage lead overflow effectively. This shows that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you guided customers through a process or resolved issues. This will demonstrate your ability to engage with customers online, which is crucial for this position.
✨Be Data-Savvy
Since the role involves tracking and reporting on lead conversion rates and other metrics, brush up on your data analysis skills. Be ready to discuss how you would generate reports and use data to improve performance. Mention any experience you have with Microsoft Office or Excel, as this will be a big plus.
✨Dress the Part and Be Professional
First impressions matter! Make sure you dress appropriately according to the company's dress code policy. Being well-presented shows that you take the opportunity seriously and are ready to represent the brand professionally.