At a Glance
- Tasks: Be the friendly face of Jaguar Land Rover while supporting our sales team.
- Company: Join a leading automotive group with a focus on excellence and innovation.
- Benefits: Enjoy competitive pay, comprehensive training, and growth opportunities.
- Other info: Flexible shifts and a supportive company culture focused on inclusivity.
- Why this job: Work in a dynamic environment with iconic British cars and a loyal clientele.
- Qualifications: Experience in reception or admin roles; strong organisational and multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Position Summary
We are seeking a reliable, detail-oriented Receptionist & Sales Administrator to join our team at Jaguar Land Rover London.
In this dual-focus role, you will be the welcoming face and voice of our dealership at reception while providing essential administrative support to our sales department.
Please note: Transparency and clarity are essential for this role.
Responsibilities are split between front-desk coverage and comprehensive sales administration.
Candidates must be comfortable managing both areas seamlessly to ensure our reception desk remains fully covered and operational at all times.
Located on Wharncliffe Road South, Jaguar London is the region's dedicated home for iconic British engineering, performance, and modern design.
The day-to-day operation is structured, organized, and focused on maintaining an orderly, high-standard workplace.
Because the lineup represents a unique blend of sports car heritage and cutting-edge electric tech, the floor and service bays cater to a highly focused, detail-oriented crowd of automotive professionals.
For an applicant, Jaguar London offers a stable and predictable environment with a very specific, loyal client base.
The dealership provides clean, state-of-the-art facilities, access to direct, specialized manufacturer training, and an excellent, reliable pay structure.
It is a solid career home designed for independent sales specialists and skilled technicians who want to focus on their craft away from the noise of typical high-pressure volume stores.
Schedule & Hours
Work Hours
A flexible schedule requiring full availability for rotating shifts (8:00 AM – 5:00 PM or 11:00 AM – 7:00 PM), with alternating Saturdays off.
Key Responsibilities
- Welcome all visitors, clients, and vendors warmly; answer, screen, and direct incoming multi-line telephone inquiries promptly and professionally.
- Maintain uninterrupted coverage at the front desk, coordinating breaks and schedules effectively with team members.
- Keep the reception and waiting areas tidy, welcoming, and well-stocked with marketing materials or refreshments.
- Process vehicle licensing accurately and manage all provincial/motor vehicle registry requirements.
- Maintain up-to-date daily and monthly sales logs, tracking deals and reporting figures to management.
- Manage the complete vehicle stock-in process for new and pre-owned inventory as vehicles arrive.
- Create, organize, and maintain secure, accurate physical and digital vehicle files and deal jackets.
- Assist the sales team with administrative overflow, correspondence, and customer follow-ups as needed.
Qualifications & Skills
- Proven experience in a busy reception or administrative support role (automotive or dealership experience is a strong asset).
- Exceptional organizational skills with a high level of accuracy and attention to detail.
- Strong multitasking abilities, with the capability to balance fluctuating reception traffic and time-sensitive administrative tasks.
- Professional, calm, and friendly demeanor under pressure.
- Proficient computer skills, including data entry, MS Office, and digital record-keeping.
Why choose Rafih?
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA.
Representing 23 brands throughout 20 locations.
Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.
At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength.
We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm.
We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
Rafih Auto Group is an equal opportunity employer.
We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities.
If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.
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Automotive Receptionist & Sales Administrator – Jaguar Land Rover London employer: Rafih Auto Group
At Jaguar Land Rover London, we pride ourselves on being an exceptional employer, offering a structured and supportive work environment that prioritises employee growth and well-being. Our state-of-the-art facilities and commitment to inclusivity foster a culture where every team member can thrive, while our competitive compensation and comprehensive training ensure you are well-equipped for success in your role. Join us to be part of a dedicated team that values excellence and provides opportunities for advancement in the heart of British automotive engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Receptionist & Sales Administrator – Jaguar Land Rover London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rafih Auto Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rafih Auto Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Receptionist & Sales Administrator – Jaguar Land Rover London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rafih Auto Group:Your cover letter is your chance to shine! Tell us why you want to work at Rafih Auto Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rafih Auto Group!
How to prepare for a job interview at Rafih Auto Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
