Spa Therapist in Whitehall

Your role will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO. Perform spa treatments in a safe and professional manner to the guest and member. You will endeavour to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest and member. You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

Responsibilities

• Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders.
• Maintain a professional appearance at all times.
• Knowledgeable about all aspects of treatments, products, spa therapy and the facility.
• Perform spa treatments in a safe, professional and hygienic manner.
• Recommend treatment aftercare and sell spa retail products.
• Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
• Maintain the high standards of the treatment rooms and its inventory and equipment.
• Report for appointments on time and thoroughly review appointments before completing each service.
• Always maintain a courteous, friendly and professional demeanour with guests/members.
• Assist in the operations of the spa, reception, thermal areas and whenever possible for spa guests and colleagues.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

• Maintain current professional license.
• NVQ Level 3 or equivalent.
• Minimum of 2 years’ experience as a spa therapist.
• Passion for wellness and previous experience working in luxury spas.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Benefits

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whilst on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.