At a Glance
- Tasks: Be the welcoming face of our luxury hotel, ensuring exceptional guest experiences.
- Company: Join Raffles London at The OWO, a prestigious hotel in a historic landmark.
- Benefits: Competitive pay, career growth, and a vibrant team culture.
- Other info: Dynamic environment with opportunities to learn and grow in luxury hospitality.
- Why this job: Make a real impact by creating unforgettable moments for guests.
- Qualifications: Hospitality degree and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars including our signature chef Mauro Colagreco, the Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
Scope Of Position
The Receptionists are the face of our Front Office operations and will be instrumental in delivering on this promise to our guests. Holding a discerning eye towards providing exceptional operational standards at the front desk, this is a key role in the guest journey. You will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a personable, courteous and efficient manner towards working in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Responsibilities
- To ensure that reporting functions are carried out in an accurate and to a high degree of accuracy.
- To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the Front Office operation.
- Taking a proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiency and professionalism.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
- A willingness and eagerness to contribute towards setting up standards and objectives in line with the broader Raffles vision.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Well developed technical and computer skills.
- The ability to work full time during the overnight shift.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems.
- A degree in Hospitality Management from an accredited educational institution.
- Ability to demonstrate previous experience in understanding the requirements for functioning within a high performing Team.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
- Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Integrity: We build trust through mutual respect and being authentic.
- Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.
Receptionist in Whitehall employer: RAFFLES
Raffles London at The OWO offers an exceptional work environment where employees are valued and empowered to deliver outstanding service in a luxurious setting. With a strong focus on employee growth, the company provides opportunities for professional development and fosters a culture of respect, belonging, and integrity. Working at this iconic location not only allows you to be part of a prestigious brand but also to engage with a diverse team dedicated to creating unforgettable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Whitehall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAFFLES. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAFFLES
Don't be shy about reaching out to RAFFLES directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Whitehall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAFFLES and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAFFLES
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
