At a Glance
- Tasks: Support the team in delivering exceptional dining experiences and maintaining a pristine environment.
- Company: Join Raffles London, a luxury hotel steeped in history and glamour.
- Benefits: Enjoy 28 days holiday, free meals, and discounts at Accor worldwide.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a prestigious team and create memorable moments for guests.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.
Scope Of Position
The Commis Waiter will be working alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. The Commis Waiter will also be responsible for polishing and maintenance of glassware and crockery, maintaining a neat and tidy back of house, and working closely with the back of house team to ensure that there are always clean plates and flatware for each table, along with supporting the barista and hosts when required.
Responsibilities
- Knowledge of menu and all products served within the drawing room.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
- Explain the dishes to the guest in a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- Detail-oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Commis Waiter - The Drawing Room in Whitehall employer: RAFFLES
Raffles London at The OWO is an exceptional employer, offering a unique opportunity to work in a luxurious and historic setting that combines elegance with a vibrant work culture. Employees enjoy generous benefits such as 28 days of holiday, enhanced family leave, and tailored development programmes, all while being part of a team that values service excellence and personal growth. With opportunities for worldwide development across Accor’s extensive brand portfolio, joining Raffles means becoming part of a family that celebrates both individual contributions and collective achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter - The Drawing Room in Whitehall
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Drawing Room and its menu. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at Raffles. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Practice your service skills! Whether it’s food delivery or customer interaction, role-play scenarios with friends. This will help you feel more confident and prepared for the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our amazing team at Raffles London!
We think you need these skills to ace Commis Waiter - The Drawing Room in Whitehall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about the opportunity to work at Raffles and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the Commis Waiter role. Highlight any relevant experience in fine dining or luxury environments, and don’t forget to mention your ability to work under pressure while maintaining a professional appearance. We love attention to detail!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Raffles family!
How to prepare for a job interview at RAFFLES
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all the products served at The Drawing Room. This will not only impress your interviewers but also show your enthusiasm for the role. Being able to discuss dishes confidently can set you apart from other candidates.
✨Showcase Your Service Skills
During the interview, be ready to share examples of how you've delighted guests in previous roles. Talk about specific situations where you went above and beyond to provide excellent service. This will demonstrate your commitment to delivering top-notch experiences, which is crucial for a Commis Waiter.
✨Emphasise Teamwork
The role requires working closely with both front and back of house teams. Highlight your ability to collaborate effectively with others. Share stories that illustrate your teamwork skills, especially in high-pressure situations, as this will resonate well with the interviewers.
✨Be Prepared for Practical Scenarios
Expect to be asked about how you would handle specific scenarios, such as dealing with customer feedback or managing multiple tasks during busy service times. Practising these responses can help you feel more confident and articulate during the interview.
