At a Glance
- Tasks: Deliver exceptional service and enhance guest experiences in a luxury dining environment.
- Company: Join the prestigious Raffles team known for outstanding hospitality.
- Benefits: Enjoy exclusive perks, generous holiday, and professional development opportunities.
- Other info: Experience a fun workplace with exciting events and global career opportunities.
- Why this job: Be part of a dynamic team that values your contributions and offers growth.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 25000 - 30000 £ per year.
Job Description
Scope Of Position
A Chef de Rang will be responsible for the day‑to‑day service within The Drawing Room keeping in with the brand's continuing effort to deliver outstanding guest service.
Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us.
Taking responsibility in leading a station while managing commis waiters to ensure a smooth service.
Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house.
Supporting hostess, baristas and other team members when required and supplying guest feedback and requests to management.
Responsibilities
- Operation
- Knowledge of menu and all products served within the drawing room.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with knowledge and a professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Is responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- To be detail oriented and to work within a team.
- Flexibility to respond to a range of different work situation.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards
Additional Information
Why join our Raffles team?
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
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