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For Companies At a Glance
- Tasks: Lead and mentor hotel General Managers to enhance operational quality and guest experience.
- Company: Accor is a global leader in Augmented Hospitality, committed to excellence and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and purpose-driven leadership.
- Why this job: Shape the future of hospitality while driving performance and fostering innovation across multiple properties.
- Qualifications: Degree in Business or Hospitality; significant experience in hotel operations and stakeholder management required.
- Other info: Join a passionate team dedicated to transforming the hospitality experience across the UK & Ireland.
The predicted salary is between 72000 - 108000 £ per year.
Company Description
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others. Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.
Job Description
About the role
Are you a visionary hospitality leader with a passion for operational excellence and strategic impact? Accor is seeking a Vice President of Operations (VPOM) for our Managed Hotels in the UK & Ireland. In this senior leadership role, you will oversee a dynamic portfolio of approximately 35 properties, driving top-line performance, enhancing operational quality, and ensuring alignment with Accor's global strategy and brand standards. This is an opportunity to shape performance at scale, guide General Managers, and represent Accor’s interests with key stakeholders and hotel owners. You’ll be at the forefront of transforming guest experience, optimizing financial outcomes, and championing innovation across the region.
Key Responsibilities
- Operational Leadership
- Lead, mentor, and support hotel General Managers to meet brand and performance objectives.
- Drive operational consistency, service excellence, and compliance with Accor’s standards and policies.
- Ensure implementation of guest-centric strategies to elevate the customer experience.
- Financial Performance
- Drive budget planning and performance reviews with GMs and owners’ representatives.
- Oversee and support top-line strategy execution (sales, marketing, pricing, revenue management).
- Optimize profitability and operational efficiency across the hotel portfolio.
- Stakeholder Management
- Act as the key liaison between Accor and hotel owners, nurturing long-term partnerships.
- Guide property development, renovations, and CAPEX initiatives with owners’ representatives.
- Represent Accor in key business discussions and local networks.
- Team & Talent Leadership
- Recruit, coach, and develop hotel leadership teams.
- Champion HR initiatives and people transformation across the portfolio.
- Partner with T&C teams to build robust leadership pipelines and performance management practices.
Qualifications
What We’re Looking For?
- Degree in Business, Hospitality, or a related field.
- Significant experience in hotel operations, sales, or multi-property management.
- Strong commercial acumen with a solid grasp of financial, topline, and operational metrics.
- Proven success in managing owner relationships and navigating complex stakeholder environments.
Key Competencies
- Inspirational leadership with excellent communication and negotiation skills.
- Strategic thinker with the ability to drive change and foster innovation.
- Strong understanding of the hospitality market in the UK & Ireland.
- Ability to build business partnerships and manage multi-brand operations.
Additional Information
Why Join Us?
At Accor, we’re more than a world-leading hospitality group. We believe in people, in passion, and in performance. You’ll be empowered to lead with purpose, innovate boldly, and grow your career within a global network of leaders committed to excellence. Ready to shape the future of hospitality across the UK & Ireland? Apply now with your CV and a short cover letter explaining your vision for operational leadership in a multi-brand environment. Your information will be kept confidential according to EEO guidelines.
Vice President Operations Managed UK employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President Operations Managed UK
✨Tip Number 1
Network with current and former employees of Accor to gain insights into the company culture and operational strategies. This can help you understand what they value in leadership and how you can align your vision with their goals.
✨Tip Number 2
Stay updated on the latest trends in the hospitality industry, particularly in the UK and Ireland. Demonstrating your knowledge of market dynamics during interviews can set you apart as a strategic thinker.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and financial performance in previous roles. Tailoring your experiences to reflect the responsibilities outlined in the job description will showcase your suitability for the position.
✨Tip Number 4
Familiarise yourself with Accor's brand standards and guest-centric strategies. Being able to articulate how you would implement these in your role can demonstrate your commitment to enhancing the customer experience.
We think you need these skills to ace Vice President Operations Managed UK
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and qualifications required for the Vice President Operations Managed UK position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Write a short cover letter that clearly articulates your vision for operational leadership in a multi-brand environment. Use specific examples from your past experiences to demonstrate your strategic thinking and leadership skills.
Highlight Relevant Experience: In your CV, emphasise your significant experience in hotel operations, sales, or multi-property management. Make sure to include any achievements that showcase your ability to drive financial performance and enhance guest experiences.
Showcase Leadership Skills: Accor is looking for inspirational leaders. In both your CV and cover letter, highlight your leadership style, communication skills, and any successful initiatives you've led that align with their values of operational excellence and innovation.
How to prepare for a job interview at RAFFLES
✨Showcase Your Visionary Leadership
As a candidate for the Vice President of Operations, it's crucial to demonstrate your visionary leadership skills. Prepare examples of how you've successfully led teams in the past, focusing on operational excellence and strategic impact. Highlight your ability to inspire and mentor General Managers to achieve brand objectives.
✨Understand Financial Metrics
Given the role's emphasis on financial performance, ensure you have a solid grasp of key financial metrics. Be ready to discuss your experience with budget planning, revenue management, and how you've optimised profitability in previous roles. This will show your commercial acumen and readiness to drive top-line strategy.
✨Demonstrate Stakeholder Management Skills
Stakeholder management is vital in this position. Prepare to discuss your experience in nurturing relationships with hotel owners and other key stakeholders. Share specific examples of how you've navigated complex environments and represented your organisation's interests effectively.
✨Emphasise Your Understanding of the UK & Ireland Market
A strong understanding of the hospitality market in the UK and Ireland is essential. Research current trends and challenges in the region, and be prepared to discuss how these insights can inform your operational strategies. This will demonstrate your readiness to lead in this specific market.
