Raffles Ambassador

An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO. Reporting into the Front Office Manager, you will take great pride in ensuring our operation has a guest-centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this.

This role requires a confident, courteous, and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby. We require a strong willingness to work in a fast-paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.

Specifically as the Raffles Ambassador:

• Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
• Having a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a team-based environment.
• Providing professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation.
• Taking a proactive approach towards resolving guest complaints, inquiries, or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations for escalation.
• Ensuring appropriate follow-through with all guest requests and ensuring problems are resolved, with expectations exceeded.
• Maintaining good organisational skills towards daily tasks and ensuring these are carried out efficiently and professionally.
• Additional responsibilities as assigned in the absence of the line manager or Front Office Manager.
• Performing additional duties as required or assigned, including working in different departments than usually assigned.

Who are we looking for?

• A confident approach towards building new relationships with guests.
• A genuine and captivating personality, with a true passion for guest service.
• A willingness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Well-developed technical and computer skills.
• An understanding and willingness to contribute to a 24h operational schedule when required; however, this role will not include night coverage as a standard.

Additional Information

Why join our Raffles team? Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity, and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run, or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

• Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
• Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
• Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
• Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
• Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.