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For Companies At a Glance
- Tasks: Coordinate group proposals and ensure seamless execution of events with attention to detail.
- Company: Join the prestigious Raffles team at one of the world's best hotels.
- Benefits: Enjoy 28 days holiday, free meals, and a range of employee perks.
- Why this job: Be part of a luxury brand and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for personal growth and fun team events await you!
The predicted salary is between 30000 - 42000 £ per year.
Main Duties
- To prepare, distribute, and manage group proposals, contracts, amendments, and confirmations in line with brand standards and legal requirements.
- To coordinate group room blocks, rate loading, billing instructions, deposits, and concessions within the PMS and sales systems.
- To assist with responding to group enquiries, RFPs, and proposals in a timely, professional, and brand-aligned manner.
- To provide elevated and personalised service to group clients, ensuring accuracy, responsiveness, and attention to detail at all times.
- To clearly communicate group details to clients, including rooming lists, cut-off dates, deposits, and billing arrangements.
- To support and assist with site inspections, familiarisation trips, and client visits as required.
- To liaise closely with Operations, Front Office, Revenue Management, Reservations, Events, and Finance to ensure flawless group execution.
- To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
- To maintain accurate and up-to-date records within CRM and sales systems such as Delphi, Opera, Salesforce, or similar platforms.
- To generate sales reports, forecasts, and pace reports for management review as required.
- To track deposits, payments, and contract compliance in coordination with the Finance Department.
- To uphold luxury brand standards, confidentiality, and professional presentation in all communications and interactions.
- To represent the hotel with poise, discretion, and a luxury service mindset at all times.
- To carry out any other reasonable request as directed by Management.
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Sales Co-ordinator - Groups in London employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator - Groups in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their needs, especially in providing that elevated service they’re after. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Sales Co-ordinator - Groups in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Co-ordinator role. Highlight your experience with group proposals, contracts, and any relevant sales systems like Delphi or Salesforce. We want to see how you fit into our luxury brand standards!
Showcase Your Attention to Detail: In this role, accuracy is key! Use your application to demonstrate your attention to detail. Mention specific examples where you've successfully managed group bookings or client communications, ensuring everything was spot on.
Be Professional Yet Personable: We love a friendly vibe! While your application should be professional, don’t shy away from showing your personality. Let us know how you connect with clients and colleagues, and how you embody our Raffles values of kindness and happiness.
Apply Through Our Website: Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at RAFFLES
✨Know Your Stuff
Before the interview, make sure you’re familiar with the job description and the key responsibilities. Understand how to prepare and manage group proposals, contracts, and billing instructions. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Sales Co-ordinator, clear communication is vital. Practice articulating how you would handle group enquiries and respond to RFPs. Use examples from your past experiences to demonstrate your ability to provide elevated service and attention to detail.
✨Familiarise Yourself with Relevant Systems
Get to grips with CRM and sales systems like Delphi, Opera, or Salesforce. If you have experience with these platforms, be ready to discuss it. If not, do a bit of research so you can speak confidently about how you’d adapt to using them.
✨Embrace the Brand Values
Raffles has strong values like being creative, kind, and confident. Think about how you can embody these in your responses. Prepare examples that highlight your personality and how you connect with colleagues and clients, showing that you align with their luxury service mindset.
