At a Glance
- Tasks: Lead daily restaurant operations and ensure outstanding guest experiences.
- Company: Join the acclaimed Raffles London at The OWO, home to award-winning dining.
- Benefits: Enjoy 28 days holiday, staff meals, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of a culinary journey with a focus on sustainability and local produce.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service.
The predicted salary is between 28575 - 34925 £ per year.
- Full-time
- Job-Category: Food & Beverage
- Job Type: Permanent
- Job Schedule: Full-Time
- Company Description
Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Côte d'Azur, which was awarded the illustrious title of Best Restaurant at The World’s 50 Best Restaurants 2019.
He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems.
At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauro’s Table.
Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagreco’s dining experiences will showcase the UK’s best organic produce sourced daily from farms, fields, and shores across the country.
Colagreco’s culinary offering will truly be the heart and soul of the hotel, in which guests and locals can come together to celebrate, meet, entertain and delight.
Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food.
The restaurant showcases Chef Mauro’s culinary innovation and passion towards sustainability through his commitment to sourcing local, seasonal ingredients – with a particular focus on the rich diversity of native British vegetables.
A meal here is all about the journey.
Job Description
Scope Of Position
This position is a 12 month fixed term contract maternity cover.
A Restaurant Supervisor will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service.
Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us.
Taking responsibility in leading a station while managing waiters to ensure a smooth service.
Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house.
Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management.
Responsibilities
- Operation
- Knowledge of menu and all products served within Mauro Colagreco Restaurants.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with a knowledgeable and in a professional manor.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Is responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- To be detail oriented and to work within a team.
- Flexibility to respond to a range of different work situation.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Additional Information
Why join our Raffles team?
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
What are the Raffles Values?
Respect
We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
Belonging
We celebrate our differences. We support each other and we always stand together.
Integrity
We build trust through mutual respect and being authentic.
Empowerment
We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
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Restaurant Supervisor - Restaurant Mauro Colagreco in London employer: RAFFLES
RAFFLES in London is an exceptional employer, offering a vibrant work culture that prioritises luxury service and guest satisfaction. Employees enjoy generous benefits such as 28 days of holiday, complimentary staff meals, and ample opportunities for professional development, making it an ideal place for those passionate about creating unforgettable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor - Restaurant Mauro Colagreco in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAFFLES. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAFFLES
Don't be shy about reaching out to RAFFLES directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Supervisor - Restaurant Mauro Colagreco in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAFFLES and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAFFLES
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
