Residential Security Officer - Nights in London

Your role will be responsible for ensuring the security of all residents and their guests who enter the Residences. Working with the wider hotel security team to secure all resident areas both front and back of house. Monitoring and upkeeping security systems, monitoring alarms and responding to emergency calls. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service whilst managing delivery and service targets. You will work in close contact with other hotel departments to ensure a smooth and consistent service, surpassing the Resident’s expectations.

Responsibilities

• Assist residents and their guests whilst in the building, communicating clearly and in a friendly manner.
• Ensure the safety and security of staff and guests across the residential areas.
• Monitor and maintain security and safety systems and standards.
• Deal with emergency calls and issues in a calm and effective manner.
• Respond to fire panel and other alarms as directed by the Security Supervisor/Manager.
• Patrol and offer a friendly security presence in the lobby and resident areas.
• Monitor, track and report all lost property items.
• Report security risks and breaches.
• Escort residents through the building safely when necessary.
• Liaise with external suppliers and contractors on security and safety matters when on site.
• Perform additional responsibilities in absence of line manager or senior employee.
• Perform other duties as required or assigned including working in the hotel security department if necessary.

Leadership

• Ensure composure under pressure and provide leadership and guidance to other colleagues when required.
• Actively encourage and promote employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the Residency, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Valid and in date SIA Licence.
• Passion and experience in luxury security or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury residency environment or equivalent standards.

Additional Information

Not only will you be joining one of the world’s best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whilst on duty. Free dry cleaning for uniform. Employer pension contribution of 3%. Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary. Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

• Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Integrity: We build trust through mutual respect and being authentic.
• Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
• Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We aim to respond to every application promptly, however if you do not hear from us within 2 weeks, please assume your application has not been successful at this time.