At a Glance
- Tasks: Deliver exceptional evening service and maintain guest rooms to Raffles standards.
- Company: Join the luxurious Raffles London at The OWO, a historic and glamorous destination.
- Benefits: Competitive salary, 28 days holiday, life assurance, and fun team events.
- Other info: Opportunities for growth and development within a world-class hospitality brand.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Attention to detail, strong communication skills, and a passion for service.
The predicted salary is between 12 - 15 £ per hour.
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600‑seated capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much‑storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
Scope Of Position
To deliver evening service, ensure cleaning, and maintain guest rooms and corridors up to the Raffles standards.
Ensure the turn‑down service is delivered in time and following the guest preferences.
Maintain cleaning equipment and storage rooms to ensure an outstanding 5‑star environment and seamless guest experience.
Work closely with the night Porter to provide all necessary supplies and amenities to guest rooms, to maximize guest satisfaction by providing an intuitive service.
Act as an ambassador of the Raffles Values during interactions with guests and colleagues.
Responsibilities
- Operation
- Provide the turn‑down service in time and according to the guest preferences.
- Support morning shift when arrivals with the cleaning.
- Report any loss or damage to linen, furniture, fixtures, or equipment to Supervisor.
- Use the correct cleaning chemicals on all surfaces as per standards and training given.
- Ensure service area is well‑stocked with necessary products and always cleaned.
- Report issues such as equipment or light bulb damage promptly to supervisor or department manager for immediate action.
- Report and manage lost property found in the rooms and adhere to Lost and Found policy.
- Perform all duties with care towards our guests, always ensuring utmost guest satisfaction.
- Respect guest privacy by being quiet and respectful in the corridors and the service area.
- Maintain a clean and efficient “5 Star” floor section in line with Raffles standards/LQA.
- Participate in the daily line‑up departmental meeting.
- Take on additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
- Health and Safety
- Ensure all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of persons and property within the premises by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible hazards and correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
- Able to provide exceptional cleaning and service for the guests with extreme attention to detail.
- Enthusiastic and committed to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well‑groomed.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Understanding and willingness to contribute to a 24h operational schedule when required.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Additional Information
Why join our Raffles team?
Not only will you be joining one of the world's best hotels, you will also receive great benefits including:
- Competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Length of service awards for every year of service.
- Life Assurance for all colleagues.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle‑to‑work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Part- Time Evening Room Attendant in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at RAFFLES and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part- Time Evening Room Attendant in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at RAFFLES that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at RAFFLES.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at RAFFLES get a sense of who you are beyond your experience!
How to prepare for a job interview at RAFFLES
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at RAFFLES and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
