Host - Spy Bar in London

The Host will be responsible for greeting and welcoming guests along with serving them in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host will also be required to have extensive knowledge of menu offerings and systems informatics. You will maintain a clean and well-organised workspace and dining area, communicating with reservations teams and liaising with guests to take reservations and special requests.

Responsibilities

• Manage guest queries, bookings and special requests in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products and special events and promotions.
• Follow correct reporting procedures if faced with issues.
• Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene.
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.
• Have a good knowledge of the restaurant's sitting arrangements.
• Accompany guests to their table and ensure their welfare.
• Orient guests in the restaurant and respond to any questions about the brand, the concept, the food, and the artists exposed in the restaurant.
• Comply with restaurant security, fire regulations and all health and safety legislation.
• Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
• Perform additional responsibilities in absence of line manager or senior employee.
• Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• Detail-oriented and able to work within a team.
• Flexibility to respond to a range of different work situations.
• Proven ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whilst on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

• Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
• Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
• Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
• Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
• Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.