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- Tasks: Support the team during service with food delivery, table service, and maintaining cleanliness.
- Company: Join the prestigious Raffles team at one of the world's best hotels.
- Benefits: Competitive salary, 28 days holiday, life assurance, and employee discounts.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Strong communication skills, attention to detail, and a passion for excellent service.
- Other info: Enjoy fun events and opportunities for personal development in a supportive environment.
The predicted salary is between 1200 - 1400 £ per month.
The Commis Waiter will be working alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. The Commis Waiter will also be responsible for polishing and maintenance of glassware and crockery, maintaining a neat and tidy back of house, and working closely with the back of house team to ensure that there are always clean plates and flatware for each table, along with supporting the barista and hosts when required.
Responsibilities
- Knowledge of menu and all products served within Mauro Colagreco Restaurants.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
- Explain the dishes to the guest in a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water as needed and requested by senior colleagues.
- Responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- Detail-oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
- Competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity, and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio
What are the Raffles Values?
- Respect: We value the needs, ideas, and individuality of others; we treat everyone with fairness and dignity.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Integrity: We build trust through mutual respect and being authentic.
- Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Commis Waiter - Saison in London employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commis Waiter - Saison in London
✨Tip Number 1
Get to know the menu inside out! When you walk into that interview, show off your knowledge about the dishes and drinks. It’ll impress the hiring team and show them you’re ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Being a Commis Waiter means interacting with guests and staff all the time. Try role-playing with friends or family to get comfortable explaining dishes and taking orders.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for delivering great service shine through. Share stories of how you’ve delighted guests in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Commis Waiter - Saison in London
Some tips for your application 🫡
Know the Menu Inside Out: Before you even start your application, make sure you’re familiar with the menu and products served at Mauro Colagreco Restaurants. This knowledge will not only help you stand out but also show us that you're genuinely interested in the role.
Show Your Enthusiasm: When writing your application, let your passion for delivering top-notch service shine through. We love candidates who are excited about creating memorable experiences for guests, so don’t hold back!
Highlight Teamwork Skills: Since the Commis Waiter role involves working closely with both front and back of house teams, make sure to emphasise your ability to collaborate effectively. Share examples of how you've worked well in a team before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at RAFFLES
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all the products served at Mauro Colagreco Restaurants. This will not only impress your interviewers but also show your enthusiasm for the role and commitment to delivering excellent service.
✨Showcase Your Team Spirit
As a Commis Waiter, teamwork is crucial. Be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your flexibility and ability to support colleagues, especially during busy service times.
✨Demonstrate Your Attention to Detail
During the interview, emphasise your attention to detail. Talk about how you ensure that tables are set perfectly and how you maintain cleanliness in the back of house. This is key in a luxury setting where every detail counts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and customer feedback. Think of specific instances where you’ve delighted guests or resolved issues effectively, as this will showcase your problem-solving skills and commitment to service excellence.
