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- Tasks: Deliver exceptional service and enhance guest experiences in a luxury restaurant.
- Company: Join the prestigious Raffles team at one of the world's best hotels.
- Benefits: Enjoy 28 days holiday, staff meals, and great employee perks.
- Why this job: Be part of a dynamic team and create memorable moments for guests.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
- Other info: Opportunities for growth and fun events to connect with colleagues.
The predicted salary is between 981 - 1207 £ per month.
A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants, keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service. Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supplying guest feedback and requests to management.
Responsibilities
- Knowledge of menu and all products served within Mauro Colagreco Restaurants.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- Detail oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whilst on duty. Free dry cleaning for uniform. Employer pension contribution of 3%. Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary. Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Chef de Rang - Saison Restaurant in London employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chef de Rang - Saison Restaurant in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu and the vibe of Mauro Colagreco Restaurants. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! As a Chef de Rang, you'll need to connect with both guests and your team. Try role-playing scenarios with friends or family to boost your confidence in explaining dishes and handling feedback.
✨Tip Number 3
Show your enthusiasm! When you meet the team, let your passion for delivering outstanding service shine through. Share examples of how you've delighted guests in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Chef de Rang - Saison Restaurant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering outstanding guest service and creating memorable experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Chef de Rang position. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise: Keep your written application clear and to the point. We appreciate well-structured responses that showcase your skills without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RAFFLES
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all the dishes served at Mauro Colagreco Restaurants. This will not only show your enthusiasm but also allow you to discuss the food knowledgeably, which is crucial for a Chef de Rang.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond to delight guests. Highlighting specific instances where you’ve provided exceptional service will demonstrate your commitment to delivering outstanding guest experiences.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts and experiences concisely. You might even want to do a mock interview with a friend to ensure you can express yourself clearly and confidently.
✨Emphasise Teamwork
Be ready to discuss how you work within a team, especially under pressure. Share stories that illustrate your ability to support colleagues and maintain a smooth service, as this aligns perfectly with the responsibilities of a Chef de Rang.
