At a Glance
- Tasks: Manage linen stocks and ensure smooth delivery across the hotel.
- Company: Join the legendary Raffles London, a symbol of luxury and history.
- Benefits: Enjoy 28 days holiday, staff meals, and exclusive discounts.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be part of a vibrant team creating unforgettable guest experiences.
- Qualifications: Experience in luxury hospitality and a passion for service.
The predicted salary is between 20700 - 25300 £ per year.
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
SCOPE OF POSITION
To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel.
Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas.
RESPONSIBILITIES
- Operation
- To action and manage the items laundered in the Linen/Laundry areas
- To action and to assist the linen deliveries in the pantry and service areas
- To cover uniform issuing and dispatch to contractors the staff uniforms and guest work
- To provide a great guest experience by avoiding oversights, damage and late deliveries where possible
- To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance)
- To deputies during Laundry Manager’s time out of the operation
- To act as an ambassador of The Raffles London at The Owo during your interaction with guests and colleagues
- To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms
- To clear dirty linen continually from the floors
- To deliver items of bedding to the room attendant when requested
- To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently
- To be responsible for the linen and the equipment in laundry
- To ensure linen delivery and collection runs smoothly and swiftly to avoid delay
- To ensure trollies are manoeuvred in a safe manner around corridors and back stairs
- To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse
- To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator
- To assist with the staff uniform delivery and collection supply and maintaining staff uniforms
- To maintain the hotel’s stock of linen
- To be able to prioritize the daily tasks
- To assist the Laundry Manager during the stock take process
- To be flexible in your working hours in-line with business requirements
- To cover house porter shift and night shifts when is necessary.
- To maintain a clean and efficient stores and floors to attain the highest hotel & department standards
- To be well groomed and wearing a clean uniform at all times
- To behave towards all guest in a professional and polite manner at all times
- To respect guest privacy by being quiet and respectful in the corridors and service spaces
- To work carefully within a set time frame with high attention to detail
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Leadership
- To update work assignments in Knowcross
- To report defects in rooms via Knowcross
- To monitor the linen/towelling rotation on the floor by using the RFID tag system
- To report any issues with RFID equipment
- To report any RFID tag shortages
- To attend training (on-going & induction ) to maintain Housekeeping & The Raffles – The owo standards
- To assist the Laundry Manager/ Housekeeping trainer with the RFID training system and all the Laundry equipment
- To attend any department training sessions and/or meetings when required
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Qualifications
QUALIFICATIONS, SKILLS & EXPERIENCE
- Recent experience within luxury wellness or a similar role
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- Able to work within a team
- Ability to multitask and remain calm under pressure
- Professional and well-groomed
- To be detail-oriented
- Ability to communicate in English.
- An understanding of the luxury sector.
- A passion for hospitality and an understanding of the UHNW customer.
- Disclaimer
- The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee.
They are not an exhaustive list of all required responsibilities, duties and skills.
Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods.
You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.
- Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.
- This position requires the fulfilment of night shift duties based on the operational needs of the business.
The ability and willingness to work during these hours is a necessary condition of employment.
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.
Such changes will be discussed with the jobholder and the job description amended accordingly.
Additional Information
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other andwe always stand together.
Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
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Linen Porter employer: Raffles
Raffles London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as 28 days of holiday, enhanced pay schemes, and extensive development opportunities, team members are empowered to thrive in their roles while enjoying the luxurious environment of one of London's top-tier hotels. Join us to be part of a diverse team that values respect, integrity, and excellence, all while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Linen Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles
Don't be shy about reaching out to Raffles directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
