At a Glance
- Tasks: Take guest orders and ensure a luxurious dining experience.
- Company: Join Raffles, one of the world's best hotels, known for exceptional service.
- Benefits: Enjoy 28 days holiday, free meals, and discounts at Accor outlets.
- Why this job: Be part of a vibrant team that values creativity and kindness.
- Qualifications: Experience in in-room dining and strong communication skills required.
- Other info: Opportunities for growth and fun events await you!
The predicted salary is between 24000 - 42000 £ per year.
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Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.
You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.
Responsibilities
Operation
- Detailed and precise order taking and communication with guests in a friendly and professional manner.
- Managing expedition of time sensitive guest orders and requests.
- Preparing orders for delivery and service whilst managing time sensitive targets.
- Maintaining and keeping accurate guest records.
- Upselling and promoting goods and services across the hotel.
- Check inwith guests to ensure satisfaction with each food course and/or beverages.
- Giving accurate information to guests, offering follow up conversations and problem solving.
- Work closely with the Butler and guest services team.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Job Description
Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.
You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.
Responsibilities
Operation
- Detailed and precise order taking and communication with guests in a friendly and professional manner.
- Managing expedition of time sensitive guest orders and requests.
- Preparing orders for delivery and service whilst managing time sensitive targets.
- Maintaining and keeping accurate guest records.
- Upselling and promoting goods and services across the hotel.
- Check inwith guests to ensure satisfaction with each food course and/or beverages.
- Giving accurate information to guests, offering follow up conversations and problem solving.
- Work closely with the Butler and guest services team.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- To be detail oriented and to work within a team.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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In Room Dining Coordinator employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Familiarise yourself with the luxury hotel industry, especially focusing on in-room dining services. Understanding the standards and expectations of high-end establishments will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you take orders and handle guest inquiries. This will prepare you to showcase your ability to provide exceptional service under pressure.
✨Tip Number 3
Network with professionals in the hospitality industry, particularly those who work in luxury hotels. Attend industry events or join online forums to gain insights and potentially get referrals for the In Room Dining Coordinator position.
✨Tip Number 4
Research the specific hotel’s values and culture, such as those of Raffles. Tailor your approach to align with their ethos, demonstrating how you embody their values in your service style and interactions.
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in in-room dining or similar roles. Emphasise your strong communication skills, attention to detail, and ability to work under pressure, as these are crucial for the In Room Dining Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for providing exceptional service. Mention specific examples of how you've delighted guests in previous roles and how you can contribute to the luxurious experience expected at Raffles.
Highlight Relevant Skills: In your application, focus on skills such as upselling, time management, and customer service. Provide concrete examples of how you've successfully managed guest orders and maintained high service standards in past positions.
Showcase Your Knowledge: Demonstrate your understanding of the hospitality industry and market trends in your application. Mention any experience with luxury hotel standards, as this will set you apart from other candidates.
How to prepare for a job interview at RAFFLES
✨Showcase Your Communication Skills
As an In Room Dining Coordinator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Use examples from past experiences where effective communication led to positive outcomes.
✨Highlight Your Upselling Experience
Upselling is a crucial part of this role. Be prepared to discuss specific instances where you successfully upsold products or services in previous positions. This will show your understanding of the importance of enhancing guest experiences while also contributing to revenue.
✨Demonstrate Attention to Detail
The job requires meticulous order taking and record-keeping. Share examples that illustrate your attention to detail, such as how you ensured accuracy in orders or maintained guest records. This will reassure the interviewer of your capability to meet high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare for scenarios related to time-sensitive orders or guest complaints. Think through your responses to showcase your ability to remain calm and deliver exceptional service under stress.