At a Glance
- Tasks: Join our team as a Floor Porter, ensuring cleanliness and exceptional service for guests.
- Company: Be part of a prestigious hotel known for luxury and outstanding guest experiences.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth in the hospitality industry.
- Why this job: This role offers hands-on experience in a dynamic environment, perfect for those passionate about hospitality.
- Qualifications: Must communicate effectively in English and have a keen eye for detail; previous hotel experience is a plus.
- Other info: Embrace a vibrant team culture and contribute to creating memorable guest experiences.
The predicted salary is between 18000 - 24000 £ per year.
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- To act as a team player, providing effective day to day communication with colleagues andguests
- To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times
- To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations
- To ensure all storage areas within department are maintained to a consistent high standard
- To drive innovation, identify and resolve issues to improve housekeeping standards
- To anticipate guest needs to exceed expectations and effectively manage difficult service situations
- To adopt a “one team” approach with Floor Housekeepers and Room Attendants
- To carry out room moves, furniture arrangements and set ups as requested
- To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated
- To take ownership of the master key, dect phone and device, following the sign in/out procedure
- To ensure that House Porter equipment is safe to use, operated and stored correctly
- To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion
- To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper
- To assist in implementation and monitoring of PPM of bedrooms and public areas
- To assist with interviewing, hiring, induction & succession planning of House Porter team
- To be flexible in your working hours in line with business requirements
- To follow the lost property procedure
- To work closely with the Head Linen Porter to meet business requirements and create and efficient workforce
- To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure
- To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards
- To carry out regular floor walks of public areas
- Additional responsibilities in absence of line manager or senior employee.
- To be flexible in your working hours, in-line with business requirements and evening shifts
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- To be well groomed and wearing a clean uniform at all times
- To ensure correct dress code & grooming of team members
- To observe and train the House Porter team on DND policy when delivering guest work to rooms
- To ensure that the House Porter team follow closed door policy at all times
- To accept and distribute incoming deliveries according to SOP
- To respond to guest requests in a timely manner according to LQA standards and The Raffles standards
- To respect guest privacy by being quiet and respectful in the corridors and the service space
- To monitor and evaluate the House Porter team performance through regular reviews
- To use the chemicals according to the training / COSSH
- To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service
Job Description
RESPONSIBILITIES
Operation
- To act as a team player, providing effective day to day communication with colleagues andguests
- To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times
- To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations
- To ensure all storage areas within department are maintained to a consistent high standard
- To drive innovation, identify and resolve issues to improve housekeeping standards
- To anticipate guest needs to exceed expectations and effectively manage difficult service situations
- To adopt a “one team” approach with Floor Housekeepers and Room Attendants
- To carry out room moves, furniture arrangements and set ups as requested
- To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated
- To take ownership of the master key, dect phone and device, following the sign in/out procedure
- To ensure that House Porter equipment is safe to use, operated and stored correctly
- To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion
- To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper
- To assist in implementation and monitoring of PPM of bedrooms and public areas
- To assist with interviewing, hiring, induction & succession planning of House Porter team
- To be flexible in your working hours in line with business requirements
- To follow the lost property procedure
- To work closely with the Head Linen Porter to meet business requirements and create and efficient workforce
- To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure
- To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards
- To carry out regular floor walks of public areas
- Additional responsibilities in absence of line manager or senior employee.
- To be flexible in your working hours, in-line with business requirements and evening shifts
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- To be well groomed and wearing a clean uniform at all times
- To ensure correct dress code & grooming of team members
- To observe and train the House Porter team on DND policy when delivering guest work to rooms
- To ensure that the House Porter team follow closed door policy at all times
- To accept and distribute incoming deliveries according to SOP
- To respond to guest requests in a timely manner according to LQA standards and The Raffles standards
- To respect guest privacy by being quiet and respectful in the corridors and the service space
- To monitor and evaluate the House Porter team performance through regular reviews
- To use the chemicals according to the training / COSSH
- To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service
Qualifications
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
- Ability to communicate clearly and efficiently in English.
- Recent experience within in 5-star hotels or a similar role
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- To provide exceptional service for the guests with attention to details.
- Able to work within a team
- Ability to multitask and remain calm under pressure
- To be detail-oriented
Desirable
- An understanding of the luxury sector.
- A passion for hospitality.
Note
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
Further requirements/responsibilities can be found in the employee handbook.
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Floor Porter employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Floor Porter, especially in a luxury hotel setting. Understanding the nuances of guest service and housekeeping standards will help you stand out during interviews.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've effectively communicated and collaborated with colleagues in previous roles. This is crucial for a position that relies heavily on team dynamics.
✨Tip Number 3
Show your flexibility and willingness to adapt by discussing any past experiences where you had to adjust your working hours or take on additional responsibilities. This aligns well with the job's requirement for flexibility.
✨Tip Number 4
Research the hotel’s values and service standards, particularly those related to guest privacy and attention to detail. Being able to articulate how you align with these values can give you an edge in the selection process.
We think you need these skills to ace Floor Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles similar to a Floor Porter. Emphasise your ability to work as part of a team and your commitment to high standards of cleanliness and guest service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that you are excited about and how your skills align with them.
Showcase Relevant Skills: Highlight key skills such as communication, multitasking, and attention to detail. Provide examples from your previous work experience that demonstrate these abilities, especially in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at RAFFLES
✨Show Your Team Spirit
As a Floor Porter, teamwork is crucial. Be prepared to discuss your previous experiences working in a team environment and how you effectively communicated with colleagues and guests. Highlight any specific instances where you contributed to a positive team dynamic.
✨Demonstrate Attention to Detail
This role requires a keen eye for cleanliness and organisation. During the interview, mention your experience with maintaining high standards in service areas and how you ensure everything is tidy and well-presented. Share examples of how you've gone above and beyond to meet guest expectations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in difficult service situations. Prepare to share examples of how you've anticipated guest needs or resolved issues in the past, showcasing your ability to remain calm under pressure.
✨Understand the Importance of Grooming
Since the role emphasises being well-groomed and adhering to dress codes, be sure to express your understanding of this expectation. You might even want to ask about the uniform policy during the interview to show your commitment to professionalism.