At a Glance
- Tasks: Manage and coordinate events, ensuring exceptional guest experiences and smooth operations.
- Company: Join the prestigious Raffles London OWO, known for luxury and excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for creativity and innovation.
- Other info: Opportunity to grow in a vibrant team and develop your career in hospitality.
- Why this job: Lead exciting events and make a lasting impact on guests' experiences.
- Qualifications: Strong leadership skills and experience in event management preferred.
The predicted salary is between 35000 - 45000 € per year.
Scope Of Position
Working in the role of Meeting and Events Operations Manager, this position has full responsibility for the day to day running of the operations during each service period. To co-ordinate events taking place within the meeting rooms, ensuring that guests expectations are exceeded and that any issues that may arise are dealt with swiftly and efficiently. Ensuring event set up and service is delivered to guest expectations at the Raffles London OWO. Leading preservice team briefings, working closely with events planners, sales teams and clients to manage changes and special requests whilst ensuring time sensitive service targets are met. Maintaining exceptional levels of guest communication, preparation, and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations. You will work in close contact with the planning, kitchen, bar and events teams to ensure guests expectations are met and surpassed.
Responsibilities
- Operation
- Ensure all operating equipment is in good working order.
- Actively monitoring staffing levels ensuring levels are sufficient to enable the desired guest experience whilst adhering to company guidelines.
- Ensures all employees have proper supplies, equipment and uniforms.
- Cross liaising with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
- To positively promote sales awareness within the department and maximise sales opportunities.
- When necessary is the first point of contact to the client adhering to any questions or queries and liaising back with the client during the day to ensure everything is satisfactory for them.
- Lead pre service team briefings ensuring good communication channels with all areas and department.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills
Events Operations Manager employer: RAFFLES
At Raffles London OWO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within the hospitality industry. Located in the heart of London, our team enjoys a dynamic environment where exceeding guest expectations is at the forefront of our operations, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, attend networking events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your event management expertise during interviews. Share specific examples of how you've exceeded guest expectations or handled tricky situations in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open. Reach out directly to the hiring manager or team to express your interest and ask about upcoming opportunities.
✨Tip Number 4
Keep it personal! Tailor your approach when applying through our website. Make sure to highlight how your experience aligns with the specific needs of the Events Operations Manager role at Raffles London OWO. Show them why you're the perfect fit!
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Events Operations Manager role. Highlight your experience in managing events, leading teams, and exceeding guest expectations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about events management and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills:Since this role involves a lot of communication with guests and team members, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at RAFFLES
✨Know the Venue Inside Out
Before your interview, make sure you research Raffles London OWO thoroughly. Familiarise yourself with their event spaces, services, and any recent events they've hosted. This will not only show your genuine interest but also help you discuss how you can enhance their operations.
✨Demonstrate Your Leadership Skills
As an Events Operations Manager, you'll need to lead a team under pressure. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain composure during busy periods.
✨Anticipate Guest Expectations
Think about how you can pre-empt guest needs and exceed their expectations. During the interview, share specific strategies you've used in the past to ensure exceptional service. This could include personalising experiences or being proactive in communication.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve liaised with different departments and clients in previous positions. Use clear examples to illustrate your ability to maintain strong relationships and ensure everyone is on the same page.
