Chef de Rang - Mauro Colagreco

Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco. The restaurant group focuses on seasonality, local procurement, and sustainability, showcasing UK organic produce sourced daily from farms, fields, and shores across the country.

Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food. The restaurant emphasizes culinary innovation and a commitment to sourcing local, seasonal ingredients with a focus on native British vegetables.

A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants, delivering outstanding guest service from guest entry to departure and leading a station while managing commis waiters to ensure smooth service. The role includes maintaining the stations and the restaurant, acting as the communication point between back of house and front of house, supporting hostess, baristas and other team members, and providing guest feedback and requests to management.

Responsibilities

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Serve food orders and remove used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Qualifications, Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• Detail oriented and able to work within a team.
• Flexibility to respond to a range of different work situations.
• Works well within a team environment.
• Proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Not only will you be joining one of the world’s best hotels, you will also receive benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Company events and team activities.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.

Raffles Values

• Respect: We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Integrity: We build trust through mutual respect and being authentic.
• Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
• Excellence: We make genuine connections and cherish every opportunity to make the people around us feel special.