At a Glance
- Tasks: Lead the bar team, create seasonal menus, and ensure top-notch service.
- Company: Join the prestigious Raffles team at The Spy Bar.
- Benefits: 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Enjoy fun events and career growth opportunities within a global brand.
- Why this job: Be part of a luxury hotel and enhance guest experiences daily.
- Qualifications: Experience in high-pressure environments and exceptional customer service skills.
The predicted salary is between 25000 - 30000 € per year.
Your role will be to take a lead and responsibility for the department including food, bar and beverage service. Responsible ensuring the department is set up for service overseeing department opening and closing duties. Working with the bar team to produce and serve alcoholic and non‑alcoholic drinks to guest and Raffles standards. Leading, mentoring and supporting the bar team. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. You will work with the bar management to help develop, create and implement seasonal menus and specials.
Responsibilities
- Knowledge of menu and all products served within the Spy Bar.
- Work with the Bar Management to develop seasonal and budget‑conscious new menu items.
- Deliver food and beverage orders to customers’ tables rapidly and accurately with an explanation of each item for the guest.
- Assist the floor staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Responsible for the set up and restocking of the bar and back‑of‑house areas.
- Making and preparing alcoholic drinks, cocktails, wines, spirits and soft drinks.
- Explain menu items to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Ensure food is served in accordance with safety standards.
- Inform bar staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Bar Supervisor - The Spy Bar employer: RAFFLES
Joining The Spy Bar at Raffles means becoming part of a prestigious team within one of the world's finest hotels, where exceptional service and guest experience are paramount. With a strong focus on employee growth, you will benefit from tailored development programmes, generous holiday allowances, and unique perks such as discounted rates across Accor's global portfolio. Our vibrant work culture encourages collaboration and creativity, making it an ideal environment for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Supervisor - The Spy Bar
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Spy Bar and soak up the atmosphere. Chat with the staff, check out the menu, and get a feel for the vibe. This will not only help you stand out but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your cocktail knowledge! Brush up on popular drinks and be ready to discuss your favourites or even suggest new ideas for seasonal menus. This shows your passion for the role and your ability to contribute creatively to the bar's offerings.
✨Tip Number 3
Show off your leadership skills! Be prepared to share examples of how you've mentored or supported a team in the past. Highlighting your experience in a high-pressure environment will demonstrate that you can handle the demands of a Bar Supervisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Raffles team right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Bar Supervisor - The Spy Bar
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for providing top-notch service shine through. We want to see that you genuinely care about enhancing guest experiences and are excited about the role.
Highlight Relevant Experience:Make sure to mention any previous experience in a bar or hospitality setting, especially if it aligns with luxury standards. We love seeing how your background can contribute to our team at The Spy Bar.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RAFFLES
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and all products served at The Spy Bar. This will not only show your enthusiasm for the role but also demonstrate your ability to explain items to guests knowledgeably.
✨Showcase Your Leadership Skills
As a Bar Supervisor, you'll be leading a team. Prepare examples of how you've successfully mentored or supported colleagues in the past. Highlighting your leadership experience will help you stand out as a candidate who can enhance the bar team's performance.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss specific instances where you provided exceptional customer service, especially under pressure. This is crucial for a role that focuses on enhancing guest experiences, so think of stories that showcase your communication skills and ability to handle feedback.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety standards relevant to the bar industry. Be prepared to discuss how you would ensure compliance and promote a safe environment for both staff and guests, as this is a key responsibility in the job description.
