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- Tasks: Provide exceptional customer service and assist patients in a dynamic healthcare environment.
- Company: Join Raffles Medical Group, a leader in high-quality healthcare experiences.
- Benefits: Gain valuable experience in healthcare with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Minimum O Level/NITEC/Diploma with 1-2 years in healthcare or hospitality preferred.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
The predicted salary is between 30000 - 40000 £ per year.
At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.
Your key responsibilities will include:
- Attend to patient enquiries over the counter to provide information on clinic services
- Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
- Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
- Assist doctors, nurses and other allied health staff in basic clinical tasks when required
- Collate laboratory and radiology results for doctor's review and follow up
- Perform daily billings and accurate transactions, including closing of accounts
- Provide a warm welcome as first point of contact for VIP clients with premium experience
- Provide a personalized service by anticipating clients' needs and preferences, responding promptly to requests to ensure guest satisfaction
- Manage administrative tasks including patient registration and clinical assessment
- Coordinate with in-house kitchen for guest meal requests, and food plating standards
- Project a professional manner with an emphasis on hospitality and guest service
Job requirements:
- Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in healthcare or F&B / hospitality settings preferred
- Well-groomed and professional
- Meticulous and organised, able to multi-task and work in teams
- Exceptional customer service skills, and attention to detail with front-line skills
- Strong communication and interpersonal skills
- Mature and independent
- Able to work in a dynamic and fast-paced environment
- Computer literate, ability to use MS Word, MS Excel
- Comfortable with using digital tools (Microsoft Office, SharePoint) is a plus point
- Must be able to commit to 5.5 days' work week (Wellness Clinic)
Relationship Officer (Wellness) employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Officer (Wellness)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research Raffles Medical Group and understand their values. We want you to show how you can contribute to their mission of delivering high-quality healthcare experiences.
✨Tip Number 3
Practice your customer service skills! Since the role is all about providing exceptional service, we suggest role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Raffles Medical Group team.
We think you need these skills to ace Relationship Officer (Wellness)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Relationship Officer role. Highlight any customer service experience, especially in healthcare or hospitality, as this will show us you understand the importance of client care.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about providing exceptional healthcare experiences and how your background makes you a great fit for our team. We love seeing your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with patients and medical teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Raffles Medical Group!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relationship Officer at Raffles Medical Group. Familiarise yourself with their services and think about how your previous experience in healthcare or hospitality can contribute to delivering exceptional patient experiences.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past work where you went above and beyond for clients. Highlight your ability to anticipate needs and provide personalised service, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Communication
Be ready to discuss how you’ve successfully worked in teams before. Share specific instances where your strong communication skills helped resolve issues or improve patient interactions, as collaboration is key in a healthcare setting.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. Remember, you’ll be the first point of contact for clients, so projecting a polished image is crucial.