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- Tasks: Provide exceptional customer service and assist patients with their healthcare needs.
- Company: Join Raffles Medical Group, a leader in high-quality healthcare experiences.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Minimum O Level/NITEC/Diploma with 1-2 years in healthcare or hospitality preferred.
- Other info: Embrace a fast-paced role with a focus on teamwork and client satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
At Raffles Medical Group, you’ll be part of a team focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.
Your key responsibilities:
- Attend to patient enquiries over the counter to provide information on clinic services.
- Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines.
- Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group.
- Assist doctors, nurses and other allied health staff in basic clinical tasks when required.
- Collate laboratory and radiology results for doctor's review and follow up.
- Perform daily billings and accurate transactions, including closing of accounts.
- Provide a warm welcome as first point of contact for VIP clients with premium experience.
- Provide a personalized service by anticipating clients' needs and preferences, responding promptly to requests to ensure guest satisfaction.
- Manage administrative tasks including patient registration and clinical assessment.
- Coordinate with in-house kitchen for guest meal requests and food plating standards.
- Project a professional manner with an emphasis on hospitality and guest service.
Job requirements:
- Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in healthcare or F&B / hospitality settings preferred.
- Well-groomed and professional.
- Meticulous and organised, able to multi-task and work in teams.
- Exceptional customer service skills, and attention to detail with front-line skills.
- Strong communication and interpersonal skills.
- Mature and independent.
- Able to work in a dynamic and fast-paced environment.
- Computer literate, ability to use MS Word, MS Excel.
- Comfortable with using digital tools (Microsoft Office, SharePoint) is a plus point.
- Must be able to commit to a 5.5 days' work week (Wellness Clinic).
Relationship Officer employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. Attend industry events or join online forums where you can meet people who might help you land that Relationship Officer role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the job. Highlight your customer service skills and experience in fast-paced environments.
✨Tip Number 3
Show off your personality! When you go for interviews, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can provide that premium experience to clients, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Relationship Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Relationship Officer role. Highlight any customer service experience, especially in healthcare or hospitality, as this will show us you understand the environment we work in.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about providing high-quality healthcare experiences and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with patients and medical teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relationship Officer at Raffles Medical Group. Familiarise yourself with their services and how they interact with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position heavily relies on exceptional customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your ability to anticipate needs and provide personalised service, as this aligns perfectly with what they’re looking for.
✨Practice Your Communication Skills
Strong communication is key for this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face, like handling patient enquiries or coordinating with medical teams, to showcase your interpersonal skills.
✨Dress the Part
First impressions matter, especially in a healthcare setting. Dress professionally and ensure you look well-groomed. This not only reflects your seriousness about the role but also aligns with the emphasis on hospitality and guest service that Raffles Medical Group values.
