Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients, manage appointments, and support medical teams in a dynamic clinic environment.
- Company: Join Raffles Medical Group, a leader in high-quality healthcare experiences.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy a competitive salary.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare.
- Qualifications: O Level/NITEC/Diploma with 1-2 years of clinic experience preferred.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
The predicted salary is between 24000 - 30000 £ per year.
At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.
Your key responsibilities will include:
- Attend to patient enquiries over the counter to provide information on clinic services
- Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
- Liaise with medical teams and patients in making appointments across different medical specialities/clinics within the Group
- Assist doctors and nurses in basic clinical tasks when required
- Collate laboratory and radiology results for doctor's review and follow up
- Perform daily billings and accurate transactions, including closing of accounts
Job requirements:
- Minimum ‘O’ Level/ NITEC/ Diploma in any discipline with at least 1 – 2 years of working experience in clinic settings preferred
- Meticulous and organised, able to multi-task and work in teams
- Good customer service and frontline skills with a pleasant personality
- Able to work in a dynamic and fast paced environment
- Computer literate, ability to use MS Word, MS Excel and manage patient registration
- Must be able to commit to shift work including working weekends, 5.5 days work week
Patient Service Assistant / Officer employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Assistant / Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at Raffles Medical Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for patients. We want to see that you can handle enquiries with a smile!
✨Tip Number 3
Show us your organisational skills! During the interview, be ready to discuss how you manage multiple tasks in a fast-paced environment. We love candidates who can juggle responsibilities while keeping everything in check.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Raffles Medical Group.
We think you need these skills to ace Patient Service Assistant / Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Service Assistant role. Highlight any relevant experience in clinic settings and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthcare and how your background makes you a great addition to our team at Raffles Medical Group.
Show Off Your Skills: Don’t forget to mention your computer skills, especially with MS Word and Excel. We want to see how you can manage patient registration and billing efficiently, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Service Assistant at Raffles Medical Group. Familiarise yourself with their services and think about how your skills can contribute to delivering high-quality healthcare experiences.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your previous customer service experiences. Share specific examples where you’ve successfully handled enquiries or resolved issues, highlighting your pleasant personality and ability to work in a team.
✨Demonstrate Your Organisational Skills
Given the need for meticulousness and the ability to multi-task, come ready with examples that showcase your organisational skills. You might want to mention how you’ve managed multiple tasks in a fast-paced environment, ensuring everything runs smoothly.
✨Be Ready for Shift Work Questions
As the role requires commitment to shift work, be prepared to discuss your availability and flexibility. It’s a good idea to express your willingness to work weekends and how you manage your time effectively to balance work and personal life.