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- Tasks: Provide exceptional customer service and assist patients in a dynamic healthcare environment.
- Company: Join Raffles Medical Group, a leader in high-quality healthcare experiences.
- Benefits: Gain valuable experience in healthcare with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Minimum O Level/NITEC/Diploma with 1-2 years in healthcare or hospitality preferred.
The predicted salary is between 30000 - 40000 £ per year.
At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.
Your key responsibilities will include:
- Attend to patient enquiries over the counter to provide information on clinic services
- Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
- Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
- Assist doctors, nurses and other allied health staff in basic clinical tasks when required
- Collate laboratory and radiology results for doctor's review and follow up
- Perform daily billings and accurate transactions, including closing of accounts
- Provide a warm welcome as first point of contact for VIP clients with premium experience
- Provide a personalized service by anticipating clients' needs and preferences, responding promptly to requests to ensure guest satisfaction
- Manage administrative tasks including patient registration and clinical assessment
- Coordinate with in-house kitchen for guest meal requests, and food plating standards
- Project a professional manner with an emphasis on hospitality and guest service
Job requirements:
- Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in healthcare or F&B / hospitality settings preferred
- Well-groomed and professional
- Meticulous and organised, able to multi-task and work in teams
- Exceptional customer service skills, and attention to detail with front-line skills
- Strong communication and interpersonal skills
- Mature and independent
- Able to work in a dynamic and fast-paced environment
- Computer literate, ability to use MS Word, MS Excel
- Comfortable with using digital tools (Microsoft Office, SharePoint) is a plus point
- Must be able to commit to 5.5 days' work week (Wellness Clinic)
Relationship Officer (Wellness) in London employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Officer (Wellness) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research Raffles Medical Group and understand their values and services. We want you to show how you can contribute to their mission of delivering high-quality healthcare experiences.
✨Tip Number 3
Practice your customer service skills! Since the role is all about providing exceptional service, we suggest role-playing common scenarios you might face as a Relationship Officer. This will help you feel more confident during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Raffles Medical Group team.
We think you need these skills to ace Relationship Officer (Wellness) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Relationship Officer role. Highlight any customer service experience, especially in healthcare or hospitality, as this will show us you understand the importance of a warm welcome and exceptional service.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing high-quality healthcare experiences. Share specific examples of how you've gone above and beyond for clients in the past – we love hearing about those moments!
Show Off Your Communication Skills: Since this role involves liaising with patients and medical teams, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have at Raffles Medical Group!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relationship Officer at Raffles Medical Group. Familiarise yourself with their services and how they deliver high-quality healthcare experiences. This will help you demonstrate your genuine interest in the role and show that you're ready to contribute.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about situations where you anticipated needs or resolved issues effectively. This will highlight your ability to provide a warm welcome and personalised service.
✨Demonstrate Teamwork and Communication
Raffles Medical Group values collaboration, so be ready to discuss how you've worked in teams before. Share specific instances where your strong communication skills helped achieve a common goal. This will show that you can liaise effectively with medical teams and patients alike.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during your interview. Think about how you would handle patient enquiries, manage administrative tasks, or coordinate with other staff. Practising these scenarios will help you feel more confident and prepared to tackle real-life situations in the role.