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- Tasks: Assist patients and provide top-notch service in a dynamic healthcare environment.
- Company: Join Raffles Medical Group, a leader in high-quality healthcare experiences.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: O Level/NITEC/Diploma with customer service experience preferred.
- Other info: Fast-paced role with opportunities for teamwork and personal development.
The predicted salary is between 24000 - 30000 £ per year.
At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.
Your key responsibilities will include:
- Attend to patient enquiries over the counter to provide information on clinic services
- Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
- Liaise with medical teams and patients in making appointments across different medical specialities/clinics within the Group
- Assist doctors and nurses in basic clinical tasks when required
- Collate laboratory and radiology results for doctor's review and follow up
- Perform daily billings and accurate transactions, including closing of accounts
Job requirements:
- Minimum ‘O’ Level/ NITEC/ Diploma in any discipline with at least 1 – 2 years of working experience in clinic settings preferred
- Meticulous and organised, able to multi-task and work in teams
- Good customer service and frontline skills with a pleasant personality
- Able to work in a dynamic and fast paced environment
- Computer literate, ability to use MS Word, MS Excel and manage patient registration
- Must be able to commit to shift work including working weekends, 5.5 days work week
Patient Service Assistant / Officer in London employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Assistant / Officer in London
✨Tip Number 1
Get to know the company! Research Raffles Medical Group and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Service Assistant, you'll be interacting with clients and medical teams regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Raffles Medical Group team.
We think you need these skills to ace Patient Service Assistant / Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Service Assistant role. Highlight any relevant experience in clinic settings and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthcare and how your background makes you a great addition to our team at Raffles Medical Group.
Showcase Your Skills: Don’t forget to mention your computer skills, especially with MS Word and Excel. We want to see how you can manage patient registration and billing efficiently, so give us examples of your past experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Patient Service Assistant. Familiarise yourself with tasks like handling patient enquiries and managing medical records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires excellent customer service, think of specific examples from your past experiences where you’ve successfully handled patient interactions. Be ready to discuss how you maintained a pleasant demeanor even in challenging situations.
✨Prepare for Teamwork Questions
Raffles Medical Group values teamwork, so be prepared to talk about your experience working in teams. Think of instances where you collaborated effectively with others, especially in a fast-paced environment, and how you contributed to shared success.
✨Demonstrate Your Organisational Skills
As the role involves multitasking and managing patient information, come prepared with examples that showcase your organisational skills. Discuss how you prioritise tasks and ensure accuracy in your work, especially when dealing with billing and medical records.