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- Tasks: Oversee daily clinic operations and lead a motivated team to ensure patient satisfaction.
- Company: Dynamic healthcare organisation focused on delivering exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Bachelor's degree or diploma in management; experience in healthcare is a plus.
- Other info: Join a vibrant team dedicated to excellence in healthcare services.
The predicted salary is between 36000 - 60000 £ per year.
Job Responsibilities
- Ensure smooth day-to-day operations of a clinic (or cluster of clinics).
- Develop and establish business and operational plans and goals in line with company's policies and directions.
- Work closely with the Clinic Coordinators and Cluster Manager to ensure assigned tasks and assignments are carried out by clinic staff.
- Lead and motivate the team of clinic staff to achieve patient delight.
- Ensure that company policies and procedures are streamlined and followed throughout clinic(s) and provide feedback to management on issues at ground level.
- Manage clinic manpower resources and operating costs effectively.
- Work closely with Corporate Services to resolve any client feedback on operational issues regarding medical services provided.
- Ensure that service and care standards are adhered to by the clinic staff and doctors, and take necessary corrective actions should there be any discrepancies.
- Conduct regular audits on various aspects (service, patient care, financial matters) of clinic operations.
- Ensure compliance with protocols and adherence to the standards set in terms of safety and quality.
- Analyse statistics and costs in each cluster and implement necessary action policies and business development initiatives to ensure each clinic's profitability.
Job Requirements
- Bachelor degree, diploma, or equivalent in management studies or related field.
- Proficient in English; knowledge of other languages or dialects will be advantageous to better attend to patients from diverse cultures.
- Good interpersonal skills with a pleasant disposition.
- Experience in the service and healthcare industry would be an added advantage.
We regret that only shortlisted candidates will be notified.
Executive/ Senior Executive, Operations in London employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive/ Senior Executive, Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or join relevant online groups to meet people who can help you land that Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its clinics. Understand their operational goals and think about how your experience aligns with their needs. We want you to shine when discussing how you can lead and motivate teams!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you resolved operational issues or improved service standards. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Executive/ Senior Executive, Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight any relevant experience in operations or healthcare, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Executive/Senior Executive role. Mention specific examples of how you've led teams or improved operations in previous roles.
Showcase Your Interpersonal Skills: Since this role involves working closely with clinic staff and management, make sure to highlight your interpersonal skills. Share examples of how you've successfully motivated teams or resolved conflicts in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know the Operations Inside Out
Before your interview, make sure you understand the day-to-day operations of a clinic. Familiarise yourself with common challenges and how to address them. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Think of specific examples where you've motivated staff or improved patient satisfaction. Highlighting your ability to inspire and manage a team will resonate well with the interviewers.
✨Understand Company Policies
Research the company's policies and procedures thoroughly. Be ready to discuss how you would ensure compliance and streamline operations. This demonstrates your commitment to maintaining high standards and your understanding of the operational landscape.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving client feedback or managing costs. Practise your responses to these scenarios, focusing on your analytical skills and decision-making process to showcase your strategic thinking.
