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For Companies At a Glance
- Tasks: Manage patient cases, perform triage, and coordinate doctor house calls.
- Company: Join a growing HomeCare service making a difference in the community.
- Benefits: Flexible hours, meaningful work, and opportunities for career growth.
- Other info: Dynamic role with a supportive team and a chance to grow.
- Why this job: Make a real impact on patient outcomes while developing your skills.
- Qualifications: Diploma or Degree in Nursing or relevant healthcare field preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations — requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.
Key Responsibilities
- Clinical Triage & Case Intake
- Perform initial triage of incoming cases (calls, WhatsApp, referrals)
- Assess urgency and recommend appropriate care pathway.
- Ask structured questions to evaluate patient condition and risk.
- Operations, Scheduling & Dispatch
- Manage doctor schedules and coordinate house call routing
- Prioritise cases based on urgency, location, and availability
- Provide accurate ETA updates to patients and manage expectations
- Handle last-minute changes and urgent requests
- Client & Family Communication
- Act as the main point of contact for patients and families
- Communicate clearly on care options, timelines, and service scope
- Handle enquiries, feedback, and service issues professionally
- Care Coordination & Case Management
- Coordinate cases from intake through to service completion
- Ensure doctors receive accurate and complete case information
- Monitor case progress and support continuity of care
- Caregiver Coordination (Future Scope)
- Support matching of caregivers to client needs
- Assist with scheduling and coordination of caregiving services
- Liaise with caregivers on care plans and assignments
- Documentation & Compliance
- Maintain accurate records of triage decisions, advice, and scheduling
- Ensure proper documentation for operational and clinical tracking
Requirements
- Diploma or Degree in Nursing (preferred) or Paramedic or relevant healthcare management field
- Prior experience in clinic operations, home care, telemedicine, or care coordination is an advantage
Core Competencies
- Strong judgment and ability to perform basic clinical triage
- Excellent time management and scheduling skills
- Able to work independently and make decisions in a fast-paced environment
- Quick thinker with good problem-solving ability
- Calm under pressure and able to handle urgent situations
- Strong team player with ability to work cross-functionally with doctors, operations, and other departments.
Communication Skills
- Clear, confident, and empathetic communication
- Able to guide patients and families on appropriate care options.
Personal Attributes
- Resourceful, proactive, and hands-on
- Strong sense of responsibility and accountability
- Comfortable managing multiple cases simultaneously
Why Join Us
- Be part of a growing HomeCare and medical house call service
- Meaningful work supporting patients in the community
- Dynamic role with real impact on patient outcomes
- Opportunity to grow into senior care coordination or operations roles
Working Hours
- Shift-based / flexible hours (may include weekends or after-hours support)
Location
- Singapore
We regret that only shortlisted candidates will be notified.
Care Coordination Executive in London employer: RAFFLES MEDICAL GROUP LTD
Contact Detail:
RAFFLES MEDICAL GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordination Executive in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially in healthcare. When you show genuine interest in what they do, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills. As a Care Coordination Executive, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable with handling patient queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you had to think on your feet. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Care Coordination Executive in London
Some tips for your application 🫡
Show Your Passion for Care Coordination: When writing your application, let your enthusiasm for patient care shine through. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences that highlight your commitment to healthcare.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills in triage, scheduling, and communication, as these are key to the Care Coordination Executive role. We love seeing how your unique experiences align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like you would need to do in this role with patients and families.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RAFFLES MEDICAL GROUP LTD
✨Know Your Triage Basics
Brush up on your clinical triage skills before the interview. Be prepared to discuss how you would assess urgency and recommend care pathways. Practising structured questions can help you demonstrate your ability to evaluate patient conditions effectively.
✨Master Scheduling Scenarios
Since managing doctor schedules is key, think of examples where you've successfully prioritised cases based on urgency and location. Be ready to share how you handle last-minute changes and urgent requests, as this will show your adaptability in a fast-paced environment.
✨Communicate with Confidence
As the main point of contact for patients and families, your communication skills are crucial. Prepare to showcase your ability to explain care options clearly and empathetically. Role-playing common scenarios can help you feel more confident in articulating your thoughts during the interview.
✨Showcase Your Resourcefulness
Being proactive and resourceful is essential for this role. Think of specific instances where you've had to solve problems quickly or manage multiple cases simultaneously. Sharing these experiences will highlight your strong judgment and ability to work independently under pressure.