At a Glance
- Tasks: Lead the bar team, create seasonal menus, and deliver exceptional service.
- Company: Join the luxurious Raffles London at The OWO, a historic venue.
- Benefits: 28 days holiday, free meals, enhanced pay, and employee discounts.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a glamorous experience and make lasting connections.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
The predicted salary is between 30000 - 40000 € per year.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
London, UK
Full-time
Company Description
Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
Your role will be to take a lead and responsibility for the department including food, bar and beverage service. Responsible ensuring the department is set up for service overseeing department opening and closing duties. Working with the bar team to produce and serve alcoholic and non-alcoholic drinks to guest and Raffles standards. Leading, mentoring and supporting the bar team. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. You will work with the bar management to help develop, create and implement seasonal menus and specials.
Responsibilities
- Operation
- Knowledge of menu and all products served within the Spy Bar.
- Work with the Bar Management to develop seasonal and budget conscious new menu items.
- Deliver food and beverage orders to customers' tables rapidly and accurately with an explanation of each item for the guest.
- Assist the floor staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Responsible for the set up and restocking of the bar and back of house areas.
- Making and preparing alcoholic drinks, cocktails, wines, spirits and soft drinks.
- Explain menu items to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Ensure food is served in accordance with safety standards.
- Inform bar staff about customers' feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional information
Why join our Raffles team? Not only will you be joining one of the world's best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor's extensive brand portfolio.
Bar Supervisor - The Spy Bar in Westminster employer: Raffles London
Raffles London at The OWO is an exceptional employer, offering a luxurious work environment steeped in history and glamour. With a strong focus on employee well-being, the company provides generous benefits such as 28 days of holiday, enhanced sick pay, and opportunities for personal growth through tailored development programmes. Join a vibrant team where you can thrive in a culture that values camaraderie and celebrates achievements, all while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Supervisor - The Spy Bar in Westminster
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, whether it's at events or online. You never know who might have the inside scoop on job openings at places like The Spy Bar.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences and how you can bring that Raffles vibe to life.
✨Tip Number 3
Be proactive! If you see a role you fancy, don’t just wait for the application process. Reach out directly to the hiring manager or team to express your interest and ask any questions.
✨Tip Number 4
Keep it fresh! Stay updated on trends in the bar scene and be ready to discuss how you can contribute to seasonal menus or specials. This shows you're not just looking for a job, but a chance to make an impact!
We think you need these skills to ace Bar Supervisor - The Spy Bar in Westminster
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, make sure you’ve read the job description thoroughly. We want to see that you understand what it means to be a Bar Supervisor at The Spy Bar and how you can bring that Raffles experience to life.
Show Off Your Skills:When writing your application, highlight your exceptional communication and customer service skills. We’re looking for someone who can handle pressure while maintaining a professional appearance, so let us know how you’ve done this in the past!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Share your passion for hospitality and what excites you about working with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Raffles family!
How to prepare for a job interview at Raffles London
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and drinks served at The Spy Bar. Being able to discuss specific items and suggest pairings shows your passion for the role and your commitment to providing exceptional service.
✨Showcase Your Leadership Skills
As a Bar Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or mentored others in previous roles. Highlighting your ability to motivate and support your team will demonstrate that you're ready for this responsibility.
✨Demonstrate Customer Service Excellence
Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during the interview, as they reflect your understanding of high-level service, especially in a luxury environment like Raffles.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing a busy bar. Practising your responses can help you articulate your problem-solving skills and ability to thrive under pressure.
