At a Glance
- Tasks: Perform spa treatments and provide exceptional service to guests at Raffles London OWO.
- Company: Join a luxury hotel brand known for its commitment to wellness and guest satisfaction.
- Benefits: Enjoy 28 days holiday, competitive pay, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on health and safety.
- Why this job: Be part of a dynamic team and enhance guests' experiences in a luxurious setting.
- Qualifications: NVQ Level 3 or equivalent and 2 years' experience as a spa therapist required.
The predicted salary is between 30000 - 40000 € per year.
Your role will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO. Perform spa treatments in a safe and professional manner to the guest and member. You will endeavour to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest and member. You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests' expectations.
Responsibilities
- Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders.
- Maintain a professional appearance at all times.
- Knowledgeable about all aspects of treatments, products, spa therapy and the facility.
- Perform spa treatments in a safe, professional and hygienic manner.
- Recommend treatment aftercare and sell spa retail products.
- Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Maintain the high standards of the treatment rooms and their inventory and equipment.
- Report for appointments on time and thoroughly review appointments before completing each service.
- Always maintain a courteous, friendly and professional demeanour with guests/members.
- Assist in the operations of the spa, reception, thermal areas and whenever possible for spa guests and colleagues.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances.
- Anticipate possible and probable hazards and conditions and either correct them or pre-plan a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Essential Qualifications
- Maintain current professional licence.
- NVQ Level 3 or equivalent.
- Minimum of 2 years' experience as a spa therapist.
- Passion for wellness and previous experience working in luxury spas.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable Qualifications
- Previous experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards.
Benefits
- 28 days holiday including...
Spa Therapist - Casual Contract - London employer: Raffles London
At Raffles London OWO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and personal growth. Our spa therapists enjoy competitive benefits, including 28 days of holiday, and the opportunity to work in a luxurious environment that prioritises wellness and guest satisfaction. With a commitment to continuous training and development, you will be part of a team that not only meets but exceeds the expectations of our esteemed guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist - Casual Contract - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend events, join online forums, or even pop into local spas to chat with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, offer to do a demo treatment or a mini-session for potential employers. This gives them a taste of what you can bring to the table and shows your confidence in your abilities.
✨Tip Number 3
Stay updated with trends! Keep an eye on the latest spa treatments and wellness trends. Share your knowledge during interviews to demonstrate your passion and commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to check out our listings regularly and submit your application directly for the best chance at landing that dream job!
We think you need these skills to ace Spa Therapist - Casual Contract - London
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for wellness shine through! Share your experiences and what drives you in the spa industry. We love to see candidates who are genuinely excited about providing top-notch service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific treatments or techniques you excel at, and how they relate to the job description. This helps us see why you're a perfect fit!
Keep It Professional Yet Friendly:While we want to get to know the real you, remember to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We appreciate a friendly approach!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Raffles London
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the spa treatments and products offered. Brush up on the latest trends in wellness and be ready to discuss how you can incorporate them into your practice. This shows your passion and commitment to providing top-notch service.
✨Dress to Impress
Since maintaining a professional appearance is key, choose an outfit that reflects the luxury of the spa environment. Aim for a polished look that aligns with the brand values of Raffles London OWO. First impressions matter, so make yours count!
✨Practice Your Customer Service Skills
Prepare to demonstrate your exceptional communication skills during the interview. Think of examples where you’ve gone above and beyond for a guest or handled a challenging situation with grace. This will highlight your ability to deliver high levels of service under pressure.
✨Be Ready to Discuss Health and Safety
Familiarise yourself with health and safety protocols relevant to spa environments. Be prepared to talk about how you ensure a safe and hygienic treatment space, as this is crucial in maintaining guest trust and satisfaction.
