Host - Spy Bar - London

Reporting into the Bar Manager, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.

Specifically, as the Host, your responsibility’s will include:

• Managing guest queries in a friendly, timely, and efficient manner

• Ensuring knowledge of menu and all products

• Following correct reporting procedures if faced with issues

• Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene

• Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay

• A good knowledge of the restaurant’s sitting arrangements

• Responsible for accompanying the guests to their table, and their welfare

• Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant

• Complying with restaurant security, fire regulations and all health and safety legislation

• Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing

• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

• Excellent skills where a positive environment culture is created by strong values

• Open minded

• Positive attitude

• Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)

• Good grooming standards

• Good communication skills (oral and Written)

• Previous relevant experience with the role of Host, Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.

• Free dry cleaning for uniform.

• Employer pension contribution of 3%

• Enhanced sick pay.

• Enhanced maternity, paternity and adoption pay.

• Life Assurance 1x salary

• Employee assistance program, including virtual GP and financial advice.

• Season ticket loans and cycle to work scheme.

• Colleague gifting to celebrate special occasions.

• Paid days off to move house or give back time to a charity of your choice.

• Internal learning and development programmes tailored to you.

• Fun-filled events, whether that’s a pub quiz, team run or festive party.

• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.

• Worldwide development opportunities across Accor’s extensive brand portfolio.