At a Glance
- Tasks: Lead daily restaurant operations and ensure top-notch service for our guests.
- Company: Join a prestigious restaurant known for its luxurious dining experience.
- Benefits: Competitive pay, career growth, and a vibrant team atmosphere.
- Other info: Dynamic role with opportunities to develop your career in the culinary world.
- Why this job: Be a key player in delivering exceptional service and creating memorable experiences.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The Deputy Restaurant Manager will take responsibility for the daily running and leadership of the restaurant delivering a high level of service, managing the line staff and supporting management. Take an active role in departmental administration including rotes, training plans, onboarding, stock ordering and delivery. Developing the outlet and staff to ensure all standards are being met whilst having the ability to pre‑empt and deliver a luxurious and high‑quality level of service to our guests and the ability to deal confidently with customer complaints. You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests' expectations.
Responsibilities
- Develop and document steps of service and service standards, continually reviewing and improving standards.
- Ensure service continues meeting Raffles brand standards.
- Manage food and beverage service, stock, wastage and breakages.
- Communicate with guests and hotel staff in a professional manner.
- Collaborate with other departments and managers to deliver high quality service.
- Serve as a hands‑on leader and mentor for the line department.
- Develop and implement staff onboarding, training plans, regular appraisals and one‑on‑ones.
- Generate fair and business‑justified department rotas, maintain labour cost targets.
- Serve food orders, remove used dishes, maintain safety standards.
- Assist wait staff with table setting and seat service.
- Explain dishes to guests accurately and professionally.
- Operate as the contact point between Front‑of‑House and Back‑of‑House staff.
- Respond to customer enquiries and complaints in a professional manner.
- Add additional duties as required when the line manager or senior employee is absent.
- Perform other duties as assigned, including working in other departments or restaurants.
- Handle pulling, lifting, pushing or manual handling, and night shift duties as needed.
Leadership
Contribute to effective cost management and profit.
Deputy Restaurant Manager - Saison - London employer: Raffles London
As a Deputy Restaurant Manager at Saison in London, you will be part of a dynamic and supportive work culture that prioritises excellence in service and employee development. The company offers comprehensive training programmes, opportunities for career advancement, and a collaborative environment where your contributions are valued. With a focus on delivering luxurious experiences to guests, you will thrive in a role that not only challenges you but also rewards your dedication and passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Restaurant Manager - Saison - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Saison or similar venues. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Show off your skills! If you get the chance, consider doing a trial shift or shadowing a current Deputy Restaurant Manager. This not only gives you a taste of the role but also lets you demonstrate your leadership and service skills in action.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to the restaurant and express your interest. A well-timed email or call can put you on their radar before they even start the hiring process.
✨Tip Number 4
Keep it professional but personable! When you do get an interview, remember to showcase your ability to handle customer complaints and your experience with team management. We want to see your passion for delivering high-quality service!
We think you need these skills to ace Deputy Restaurant Manager - Saison - London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can bring that luxurious touch to our guests' experiences!
Highlight Your Leadership Skills:Make sure to showcase any previous experience in managing teams or mentoring staff. We’re looking for someone who can lead by example and inspire others, so don’t hold back on those leadership stories!
Be Specific About Your Experience:Use concrete examples from your past roles to demonstrate your ability to handle customer complaints and improve service standards. We love seeing how you've made a difference in previous positions!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Raffles London
✨Know the Raffles Brand Inside Out
Before your interview, make sure you research the Raffles brand and its standards thoroughly. Understand their service philosophy and be ready to discuss how you can uphold and enhance these standards in your role as Deputy Restaurant Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in training staff, managing rotas, and resolving conflicts. Be ready to explain your approach to mentoring and developing team members to ensure high-quality service.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've dealt with customer complaints or operational challenges. Be prepared to share these stories during the interview, focusing on how you resolved issues while maintaining a luxurious guest experience.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask insightful questions about the restaurant's operations and how you can contribute to its success. This shows your genuine interest in the role and helps you stand out.
