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- Tasks: Prepare and deliver in-room dining orders while ensuring top-notch service.
- Company: Join the prestigious Raffles London at The OWO, a luxury hotel.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor outlets.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Experience in in-room dining and strong customer service skills required.
The predicted salary is between 1300 - 1800 ÂŁ per month.
Join the Food & Beverage Department at Raffles London at The OWO. Reporting to the In‑Room Dining Supervisor, you will prepare orders, set trays, deliver items to guest rooms, assist with the Mini bar, amenities and maintain high‑quality service as per the Hotel Standard Operating Procedure. You will also keep work and guest areas clean and serve food courses and beverages to guests.
Responsibilities
- Set tables and trays according to the type of food ordered and hotel service standards.
- Perform opening and closing procedures established for the department.
- Accurately record, pre‑check and pick‑up all food and beverage orders.
- Check in with guests to ensure satisfaction with each food course and/or beverage.
- Present a physical and accurate check to guests and complete the payment process.
- Have full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and recommend food & beverage combinations and upsell alternatives.
- Confirm guest satisfaction of the meal.
- Complete closing duties, including restocking items.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Ensure communication between Kitchen, Order Taker and service team members.
- Monitor operating supplies, equipment and reduce spoilage and wastage.
- Operate the hotel’s point‑of‑sales (POS) system, other order‑taking systems or handheld devices, and inventory software.
- Perform any other reasonable duties and responsibilities as assigned or requested.
Qualifications and Requirements
- Essential
- Recent experience within in‑room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Exceptional communication and customer service skills, both written and spoken.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Detail‑oriented and able to work within a team.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Flexibility with shifts as per business demand.
- Willingness to contribute to a 24‑hour operational schedule when required.
- Be courteous, professional and provide efficient service.
- Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards.
Benefits
- 28 days holiday including bank holidays + 1 day extra for every year of service up to 5 years (35 days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1Ă— salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle‑to‑work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
About the Hotel
Raffles London at The OWO on London’s Whitehall unites heritage with luxury at a Grade II listed Edwardian building. It offers 120 rooms and suites, 85 exceptional branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness and a 600‑seat grand ballroom.
Values
- Respect – We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging – We celebrate our differences, support each other and always stand together.
- Integrity – We build trust through mutual respect and authenticity.
- Empowerment – We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence – We make genuine connections and cherish every opportunity to make people feel special.
In Room Dining Waiter - London in City of Westminster employer: Raffles London
Contact Detail:
Raffles London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Waiter - London in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the menu, service standards, and the vibe of Raffles London. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As an In Room Dining Waiter, you'll need to connect with guests and team members. Try role-playing scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Dress to impress! When you go for your interview, make sure you look sharp and professional. It shows that you respect the role and the establishment. Plus, it’s a great way to make a lasting first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace In Room Dining Waiter - London in City of Westminster
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your recent experience in in-room dining or similar roles. We want to see how your background aligns with what we do at Raffles London, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your written English is spot on and reflects your ability to connect with guests.
Know Your Stuff: Demonstrate your knowledge of food and beverage items in your application. Mention any specific dishes or drinks you’re familiar with, as this shows us you’re ready to upsell and recommend like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Raffles London
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage items on the menu, including their specifications and prices. This knowledge will not only help you answer questions confidently but also allow you to recommend combinations and upsell effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delighted guests in previous roles. Think about specific situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to providing exceptional service, which is key for an In Room Dining Waiter.
✨Practice Your Communication
Since strong communication skills are essential, practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could encounter in the role, such as taking orders or handling guest inquiries, to show you can communicate effectively under pressure.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work within a team and adapt to changing situations. Highlight any experience you have in a fast-paced environment, especially in luxury settings, and express your willingness to contribute to a 24-hour operational schedule when needed.