At a Glance
- Tasks: Prepare and deliver in-room dining orders while ensuring top-notch service.
- Company: Join the prestigious Raffles London at The OWO, a luxury hotel.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor outlets.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Experience in in-room dining and strong customer service skills required.
The predicted salary is between 1300 - 1800 £ per month.
Join the Food & Beverage Department at Raffles London at The OWO. Reporting to the In‑Room Dining Supervisor, you will prepare orders, set trays, deliver items to guest rooms, assist with the Mini bar, amenities and maintain high‑quality service as per the Hotel Standard Operating Procedure. You will also keep work and guest areas clean and serve food courses and beverages to guests.
Responsibilities
- Set tables and trays according to the type of food ordered and hotel service standards.
- Perform opening and closing procedures established for the department.
- Accurately record, pre‑check and pick‑up all food and beverage orders.
- Check in with guests to ensure satisfaction with each food course and/or beverage.
- Present a physical and accurate check to guests and complete the payment process.
- Have full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and recommend food & beverage combinations and upsell alternatives.
- Confirm guest satisfaction of the meal.
- Complete closing duties, including restocking items.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Ensure communication between Kitchen, Order Taker and service team members.
- Monitor operating supplies, equipment and reduce spoilage and wastage.
- Operate the hotel’s point‑of‑sales (POS) system, other order‑taking systems or handheld devices, and inventory software.
- Perform any other reasonable duties and responsibilities as assigned or requested.
Qualifications and Requirements
- Essential
- Recent experience within in‑room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Exceptional communication and customer service skills, both written and spoken.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Detail‑oriented and able to work within a team.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Flexibility with shifts as per business demand.
- Willingness to contribute to a 24‑hour operational schedule when required.
- Be courteous, professional and provide efficient service.
- Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards.
Benefits
- 28 days holiday including bank holidays + 1 day extra for every year of service up to 5 years (35 days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1× salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle‑to‑work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
About the Hotel
Raffles London at The OWO on London’s Whitehall unites heritage with luxury at a Grade II listed Edwardian building. It offers 120 rooms and suites, 85 exceptional branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness and a 600‑seat grand ballroom.
Values
- Respect – We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging – We celebrate our differences, support each other and always stand together.
- Integrity – We build trust through mutual respect and authenticity.
- Empowerment – We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence – We make genuine connections and cherish every opportunity to make people feel special.
In Room Dining Waiter - London in City of Westminster employer: Raffles London
Raffles London at The OWO offers an exceptional work environment where culinary artistry meets rich heritage, providing chefs with the opportunity to thrive in a luxurious setting. With a commitment to employee growth and a culture that celebrates creativity and excellence, team members enjoy unique benefits such as access to world-class facilities and the chance to be part of a legendary brand. Join us in crafting unforgettable experiences in one of the most iconic locations in the world.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Waiter - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles London
Don't be shy about reaching out to Raffles London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Waiter - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
