Deputy Restaurant Manager - Saison - London in City of Westminster

The Deputy Restaurant Manager will take responsibility for the daily running and leadership of the restaurant delivering a high level of service, managing the line staff and supporting management. Take an active role in departmental administration including rotes, training plans, onboarding, stock ordering and delivery. Developing the outlet and staff to ensure all standards are being met whilst having the ability to pre‑empt and deliver a luxurious and high‑quality level of service to our guests and the ability to deal confidently with customer complaints. You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests' expectations.

Responsibilities

• Develop and document steps of service and service standards, continually reviewing and improving standards.
• Ensure service continues meeting Raffles brand standards.
• Manage food and beverage service, stock, wastage and breakages.
• Communicate with guests and hotel staff in a professional manner.
• Collaborate with other departments and managers to deliver high quality service.
• Serve as a hands‑on leader and mentor for the line department.
• Develop and implement staff onboarding, training plans, regular appraisals and one‑on‑ones.
• Generate fair and business‑justified department rotas, maintain labour cost targets.
• Serve food orders, remove used dishes, maintain safety standards.
• Assist wait staff with table setting and seat service.
• Explain dishes to guests accurately and professionally.
• Operate as the contact point between Front‑of‑House and Back‑of‑House staff.
• Respond to customer enquiries and complaints in a professional manner.
• Add additional duties as required when the line manager or senior employee is absent.
• Perform other duties as assigned, including working in other departments or restaurants.
• Handle pulling, lifting, pushing or manual handling, and night shift duties as needed.

Leadership

• Contribute to effective cost management and profit & loss of the department.
• Review and identify revenue‑boosting opportunities with the manager.
• Ensure rotas comply with legislation and meet business & guest needs.
• Plan holidays and lieu days per hotel procedures.
• Advisory role on hotel policies and procedures.
• Hold daily briefings with each shift.
• Provide regular feedback and perform appraisals in line with company procedures.
• Maintain training records for all employees.
• Meet improvement targets related to employee turnover and attitude surveys.
• Maintain composure under pressure and provide guidance to the team.
• Encourage and recognize creativity and innovation among staff.

Health & Safety

• Report and rectify any potential or real hazards immediately.
• Be fully conversant with all departmental fire, emergency and bomb procedures.
• Ensure safety of persons and property by adherence to laws, statutes and ordinances, and proactive hazard management.
• Promote awareness of health & safety in all tasks and activities.

Requirements

• Excellent written and verbal communication skills in English.
• Enthusiasm and commitment to delivering outstanding service and experiences.
• Proven track record of surprising and delighting guests.
• Detail oriented and team oriented.
• Flexibility to respond to a range of work situations.
• A proven ability to provide high levels of service under pressure.
• Strong time‑management skills and ability to multitask while maintaining a professional appearance.
• Manual handling duties (pulling, lifting, pushing) and capability to work night shift as required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes Five or equivalent standards.

Benefits

• 28 days holiday (including bank holidays) plus an extra day for each year of service up to 5 years (35 days total).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life assurance 1× salary.
• Employee assistance program (virtual GP and financial advice).
• Season ticket loans and cycle‑to‑work scheme.
• Colleague gifting for special occasions.
• Paid days off to move house or donate to charity of choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, such as pub quiz, team run or festive party.
• Employee benefit card with discounted rates of up to 30% at Accor worldwide and at Raffles London F&B outlets.
• Worldwide development opportunities across Accor's brand portfolio.