At a Glance
- Tasks: Deliver exceptional wine service and enhance guest experiences at Mauro Colagreco Restaurants.
- Company: Join the legendary Raffles London, a symbol of luxury and heritage.
- Benefits: Enjoy exclusive perks, 28 days holiday, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a vibrant team and elevate your hospitality career in a historic setting.
- Qualifications: Passion for wine and excellent communication skills are essential.
The predicted salary is between 28103 - 34348 £ per year.
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, synonymous with luxury, glamour, and extraordinary adventure.
As a Sommelier, you will be responsible for the day-to-day service within Mauro Colagreco Restaurants and other F&B outlets, ensuring outstanding guest service. You will perform tasks to the highest standards from the moment a guest enters to the moment they leave, enhancing their experience with us.
Your responsibilities will include:
- Maintaining the stations and the restaurant, acting as the communication point between back of house and front of house.
- Supporting hostess, baristas, and other team members when required.
- Providing guest feedback and requests to management.
- Supporting the day-to-day operation of the wine service, including recommending wines, taking orders, serving, and presenting wines to the highest standards.
- Ensuring the wine list is maintained and presented accurately.
- Driving beverage revenue through thoughtful recommendations and upselling.
- Maintaining strong knowledge of the wine list, cellar organisation, stock levels, and current industry trends.
- Supporting the development of colleagues through knowledge sharing and training.
In terms of qualifications, skills, and experience, you should have:
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering the best service and experiences possible.
- A proven track record of surprising and delighting guests.
- Detail-oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Strong time management skills with the ability to multi-task while maintaining a professional appearance.
Desirable qualifications include WSET qualification or similar and previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Employee benefits include:
- 28 days holiday including bank holidays plus an extra day for every year of service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Internal learning and development programmes tailored to you.
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Sommelier - London employer: Raffles London at The OWO
Raffles Hotels is an exceptional employer that prioritises fairness, dignity, and a culture of belonging in the heart of London. With a commitment to integrity and empowerment, employees are encouraged to take initiative and create unforgettable experiences for guests. The company offers robust growth opportunities and celebrates diversity, making it a truly rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sommelier - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles London at The OWO. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles London at The OWO
Don't be shy about reaching out to Raffles London at The OWO directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sommelier - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles London at The OWO and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles London at The OWO
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
