At a Glance
- Tasks: Create a warm and welcoming experience for guests in the Grand Lobby.
- Company: Join the legendary Raffles London, a symbol of luxury and heritage.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a prestigious hotel and make memorable first impressions.
- Qualifications: Passion for guest service and exceptional communication skills required.
The predicted salary is between 23400 - 28600 £ per year.
- Lobby Ambassador - London
- Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
An exceptional opportunity presents itself for a Lobby Ambassador to join the Raffles London at the OWO.
You will play an important role in creating a warm and welcoming guest experience within the Grand Lobby.
This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby.
We are looking for an individual who thrives in a fast-paced, ultra-luxury environment and is committed to delivering exceptional first impressions and service at all times.
Specifically as the Lobby Ambassador
- Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby.
- Providing a professional, courteous and engaging service to guests whilst maintaining LQA and Forbes standards at all times.
- Taking a proactive approach to assisting guests with enquiries and directing concerns to the appropriate department when required.
- Assisting guests with requests and ensuring a seamless and personalised experience throughout their time at the hotel.
- Maintaining excellent organisation and professionalism in all daily responsibilities.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.
Who are we looking for?
A genuine and captivating personality, with a true passion for guest service and creating memorable first impressions
- A confident approach to building new relationships with guests
- Exceptional communication and customer service skills
- A strong team player with a hands-on and proactive approach
- A willingness to learn about the hotel and its history and confidently share this knowledge with guests
- The ability to multitask whilst maintaining a polished and professional appearance in a fast-paced, guest-facing environment
- An understanding of and willingness to contribute to a 24-hour operational schedule when required; however, this role will not include night coverage as standard
Why join our Raffles team?
Not only will you be joining one of the world's best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
About the Application Process
At Raffles, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire.
This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.
Lobby Ambassador - London employer: Raffles London at The OWO
Raffles Hotels is an exceptional employer that prioritises fairness, dignity, and a culture of belonging in the heart of London. With a commitment to integrity and empowerment, employees are encouraged to take initiative and create unforgettable experiences for guests. The company offers robust growth opportunities and celebrates diversity, making it a truly rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Ambassador - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles London at The OWO. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles London at The OWO
Don't be shy about reaching out to Raffles London at The OWO directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lobby Ambassador - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles London at The OWO and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles London at The OWO
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
