Executive Pastry Sous Chef - London

Raffles Hotels & Resorts is a legendary brand, steeped in history and loved by generations past, present and future. Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses.

Your role will be responsible for leading and managing the pastry kitchen operations within the Raffles London OWO. Responsible for ensuring all food is produced and served in line with the Raffles standard of excellence whilst adhering to health and safety legislation.

You will work in close contact with all food and beverage outlet teams to ensure smooth and consistent service and the ability to pre-empt and deliver a luxurious and high-quality level of service whilst managing time and service targets.

Responsibilities:

• Ensuring steps of service, recipe standards and cost control measures are met and adhered to.
• Maintaining and running of the pastry kitchen, taking responsibility for all production and service.
• Training and managing all members of pastry kitchen team, setting targets, developing skills and undertaking regular one-on-ones and appraisals.
• Detailed and precise communication with staff and guests in a friendly and professional manner.
• Maintain stock control, ensuring that stock levels are in line with company requirements.
• Involvement in production and development of dishes for all outlets, maintaining standards through regular menu engineering.
• Monitoring training of all members of kitchen staff and assessing progress.
• Ensuring correct storage and labelling of food stuffs, equipment, and dry goods in all kitchen areas.
• Checking and ordering of equipment via correct channels.

Leadership:

• To be a hands-on leader and mentor for your team and the wider hotel.
• To manage and take responsibilities for the coaching and development of the kitchen team.
• To strive for high standards across the department and to suggest and implement improvements where needed.
• Actively encouraging and promoting employees to be creative and innovative.

Health and Safety:

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience:

• Recent experience within a multi outlet venue or 5-star hotel.
• Strong food and beverage knowledge.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Employee Benefits:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whilst on duty.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Life Assurance 1x salary.

Our Values:

• Respect: We value the needs, ideas and individuality of others.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion: Raffles is committed to creating an inclusive environment where diverse talent thrives.

About the Application Process: Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire.