Linen Porter - London

The Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, the Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

SCOPE OF POSITION

To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel. Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas.

RESPONSIBILITIES

• To action and manage the items laundered in the Linen/Laundry areas.
• To action and assist the linen deliveries in the pantry and service areas.
• To cover uniform issuing and dispatch to contractors the staff uniforms and guest work.
• To provide a great guest experience by avoiding oversights, damage and late deliveries where possible.
• To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance).
• To act as an ambassador of The Raffles London at The OWO during your interaction with guests and colleagues.
• To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms.
• To clear dirty linen continually from the floors.
• To deliver items of bedding to the room attendant when requested.
• To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently.
• To be responsible for the linen and the equipment in laundry.
• To ensure linen delivery and collection runs smoothly and swiftly to avoid delay.
• To ensure trollies are manoeuvred in a safe manner around corridors and back stairs.
• To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse.
• To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator.
• To assist with the staff uniform delivery and collection supply and maintaining staff uniforms.
• To maintain the hotel’s stock of linen.
• To be able to prioritise the daily tasks.
• To assist the Laundry Manager during the stock take process.
• To be flexible in your working hours in-line with business requirements.
• To cover house porter shift and night shifts when necessary.
• To maintain a clean and efficient stores and floors to attain the highest hotel and department standards.
• To be well groomed and wearing a clean uniform at all times.
• To behave towards all guests in a professional and polite manner at all times.
• To respect guest privacy by being quiet and respectful in the corridors and service spaces.
• To work carefully within a set time frame with high attention to detail.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Leadership

• To update work assignments in Knowcross.
• To report defects in rooms via Knowcross.
• To monitor the linen/towelling rotation on the floor by using the RFID tag system.
• To report any issues with RFID equipment.
• To report any RFID tag shortages.
• To attend training (on-going & induction) to maintain Housekeeping & The Raffles - The OWO standards.
• To assist the Laundry Manager/Housekeeping trainer with the RFID training system and all the Laundry equipment.
• To attend any department training sessions and/or meetings when required.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and BOMB procedures.
• Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Essential: Recent experience within luxury wellness or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• Professional and well-groomed.
• To be detail-oriented.
• Ability to communicate in English.

• Desirable: An understanding of the luxury sector.
• A passion for hospitality and an understanding of the UHNW customer.

Disclaimer

The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.

Please note that this position will involve an element of pulling, lifting, pushing and/or manual handling. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment. This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.