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- Tasks: Join our team to ensure a pristine environment and exceptional service for guests.
- Company: Raffles London, a luxury hotel in a historic landmark.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Dynamic work environment with a focus on teamwork and excellence.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for delivering top-notch service.
The predicted salary is between 24000 - 30000 £ per year.
The Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, including our signature chef Mauro Colagreco, the Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
RESPONSIBILITIES
- To act as a team player, providing effective day to day communication with colleagues and guests.
- To ensure service areas/guest corridors and back of house stairs are kept clean and tidy at all times.
- To perform routine/spring cleaning, delivering a service to consistently meet and exceed guest expectations.
- To ensure all storage areas within department are maintained to a consistent high standard.
- To drive innovation, identify and resolve issues to improve housekeeping standards.
- To anticipate guest needs to exceed expectations and effectively manage difficult service situations.
- To adopt a 'one team' approach with Floor Housekeepers and Room Attendants.
- To carry out room moves, furniture arrangements and set ups as requested.
- To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
- To take ownership of the master key, dect phone and device, following the sign in/out procedure.
- To ensure that House Porter equipment is safe to use, operated and stored correctly.
- To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion.
- To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper.
- To assist in implementation and monitoring of PPM of bedrooms and public areas.
- To assist with interviewing, hiring, induction & succession planning of House Porter team.
- To be flexible in your working hours in line with business requirements.
- To follow the lost property procedure.
- To work closely with the Head Linen Porter to meet business requirements and create an efficient workforce.
- To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure.
- To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards.
- To carry out regular floor walks of public areas.
- Additional responsibilities in absence of line manager or senior employee.
- To be flexible in your working hours, in-line with business requirements and evening shifts.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Leadership
- To be well groomed and wearing a clean uniform at all times.
- To ensure correct dress code & grooming of team members.
- To observe and train the House Porter team on DND policy when delivering guest work to rooms.
- To ensure that the House Porter team follow closed door policy at all times.
- To accept and distribute incoming deliveries according to SOP.
- To respond to guest requests in a timely manner according to LQA standards and The Raffles standards.
- To respect guest privacy by being quiet and respectful in the corridors and the service space.
- To monitor and evaluate the House Porter team performance through regular reviews.
- To use the chemicals according to the training / COSHH.
- To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service.
QUALIFICATIONS, SKILLS & EXPERIENCE
- Essential
- Ability to communicate clearly and efficiently in English.
- Recent experience within 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- To provide exceptional service for the guests with attention to details.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
- Desirable
- An understanding of the luxury sector.
- A passion for hospitality.
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly. Further requirements/responsibilities can be found in the employee handbook.
Floor Porter - London employer: Raffles London at The OWO
Contact Detail:
Raffles London at The OWO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Porter - London
✨Tip Number 1
Get to know the hotel scene in London! Research places like The Raffles and understand their vibe. This way, when you chat with them, you can show off your knowledge and passion for hospitality.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work there.
✨Tip Number 3
When you get that interview, be ready to showcase your teamwork skills. Talk about times you've worked well with others, especially in high-pressure situations. They want to see you can fit into their 'one team' approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Floor Porter - London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to provide exceptional service to our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in 5-star hotels or similar roles. We love seeing how your skills align with what we're looking for at Raffles London!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Floor Porter position at Raffles London.
How to prepare for a job interview at Raffles London at The OWO
✨Know the Hotel Inside Out
Before your interview, take some time to research The Raffles London and its unique offerings. Familiarise yourself with their services, restaurants, and overall atmosphere. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Team Spirit
As a Floor Porter, teamwork is crucial. Be ready to share examples of how you've successfully worked in a team environment in the past. Highlight your ability to communicate effectively and support your colleagues, as this aligns perfectly with the 'one team' approach they value.
✨Demonstrate Attention to Detail
In the hospitality industry, attention to detail can make or break a guest's experience. Prepare to discuss specific instances where your keen eye for detail has led to improved service or guest satisfaction. This will show that you understand the importance of maintaining high standards.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle various situations, such as managing difficult guests or ensuring cleanliness in high-traffic areas. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and commitment to exceptional service.