At a Glance
- Tasks: Lead and manage the housekeeping team to ensure exceptional guest experiences.
- Company: Join the iconic Raffles London at The OWO, a luxury hotel with a rich history.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth in a luxury setting.
- Why this job: Be part of a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 35000 - 45000 £ per year.
The Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, the Guerlain spa, Pillar Wellness, and a 600 seated-capacity grand ballroom.
Scope Of Position
To take responsibility in managing and leading the entire housekeeping and laundry departments. Overseeing stock control, budgeting, and personnel. To provide consistently outstanding guest service, the highest standards of cleanliness, and a motivated and intuitive workforce. To act as an ambassador for Raffles London with guests, suppliers, and colleagues and work closely with the Housekeeping Trainer to identify training needs and meet basic training deadlines.
Responsibilities
- To oversee department budgets, ordering, stock control, and administration.
- Take a leading role in recruitment, onboarding, and developing all housekeeping staff.
- To arrange weekly quality walkabouts with Contract Cleaners in Public Areas of the Hotel and the Residence.
- To spot check the Floor Housekeepers according to LQA / Raffles London Standards.
- To manage room set-ups in line with guest requirements ensuring attention to detail and a presentable room layout has been achieved by the Floor Housekeepers.
- To ensure the lost property procedure is adhered to, in line with security standards and returned appropriately.
- To conduct daily quality audits via knowcross through the Hotel and the Residence.
- To ensure that the Housekeeping Team adheres to the Raffles London grooming standards.
- To ensure the wellbeing of our team and highlight any concerns to management.
- To be actively involved in mentoring, one-on-ones, and appraisals.
- To work with the Office Coordinator in the morning/evening to organise specific cleaning in the Public area.
- To support the floor housekeeping with any specific set up for VIP arrival or Press Junket.
- To support the Assistant Housekeeper with check VIP arrivals.
- To organise and contribute at the monthly department meeting and lines up meeting.
- To prepare in Adaco the weekly order for the Housekeeping department.
- To lead and support the House Porter ensuring that the weekly ordering process is in-line with forecast.
- To ensure correct stock levels in housekeeping stores i.e.: cleaning supplies/guest amenities, linen & bedding.
- To report and follow up with the Maintenance team any issues in the Public area in the Hotel.
Leadership
Ensuring composure under pressure and providing leadership and guidance to the Team when required. Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency, and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Essential
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous housekeeping and supervision experience.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
Executive Housekeeper - London. Job in London Education & Training Jobs employer: Raffles London at The OWO
Raffles London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to excellence, team members are encouraged to innovate and contribute creatively while receiving comprehensive training and support in a luxurious environment. Located in the iconic Old War Office building, employees enjoy the unique advantage of working in a prestigious setting that fosters a sense of belonging and respect among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Housekeeper - London. Job in London Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Raffles London. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Raffles London and its values. Show us you understand what makes our hotel special and how you can contribute to that excellence. Tailor your answers to reflect our commitment to outstanding guest service.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences that highlight your leadership and customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Executive Housekeeper - London. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Executive Housekeeper role. Highlight your experience in managing housekeeping teams and delivering exceptional service, as this is key for us at Raffles London.
Showcase Your Leadership Skills:We want to see how you lead and motivate a team. Share examples of how you've successfully managed staff, handled pressure, and maintained high standards in previous roles. This will help us understand your fit for our culture.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Raffles London at The OWO
✨Know Your Stuff
Before the interview, make sure you’re familiar with Raffles London and its values. Understand their commitment to excellence and how they operate. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you’ll need to demonstrate strong leadership. Prepare examples of how you’ve successfully managed teams, handled pressure, and maintained high standards in previous roles. Be ready to discuss your approach to mentoring and developing staff.
✨Be Detail-Oriented
Attention to detail is crucial in housekeeping. During the interview, highlight your experience with quality audits and maintaining cleanliness standards. You might even want to mention specific instances where your attention to detail made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the housekeeping department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
